10-02-2023 12:56 PM
I got a brand new SIM card and trying to just activate it. I created an account with a brand new email address, selected a plan and even paid for it. Now I am supposed to select the phone number for this particular SIM card and plan.
But this self-service loops me in the login over and over.
I type everything as it is supposed to, email/password. In the end, it asks me to type the OTP that was sent to the email. I typed it 100% correctly but it said that 6 digit number was incorrect. I hit resend it again, and re-type the new one, still says that the Code is incorrect.
How to bypass this silly software bug and start using my new phone plan?
Solved! Go to Solution.
10-02-2023 02:11 PM
looks like I escaped from the loop and got SIM activated:)
Thanks a lot to all for your help.
But I have a big concern for the developers of the website and self-service portal
10-02-2023 02:02 PM
funny, but the app is open a browser for login and the cycle repeats
10-02-2023 01:59 PM
I'm using a browser as I did with 3 SIM cards in recent years. I'll give it a try with an app now.
10-02-2023 01:08 PM - edited 10-02-2023 01:09 PM
You need to download the Public Mobile app to finish activation, so either the App Store or Google Play depending on your phone
10-02-2023 01:01 PM
I started activation from the browser on the cellphone and now switched to the laptop. Same story here.
10-02-2023 01:00 PM
Are you activating the new SIM on the PM app?
You can’t activate a SIM on the computer anymore…only the app.
If you are, try clearing the cache on the PM app first.
10-02-2023 12:59 PM
@AlexeyP , are you activating on a browser? Activation must be completed on the app. Give that a try.
10-02-2023 12:59 PM
If available, try logging in using a laptop or desktop device. Sometimes it also helps to clear your system cache and cookies or use an incognito or private tab.
10-02-2023 12:58 PM
Are you using the website or the app? If not the app, download it and try through that.