I am not receiving the email recovery link. I am using the email address used in my purchase confirmation.
if you really cannot find any recovery email, please submit ticket
I am not using gmail.
there used to be chatbot ticket , faster
but chatbot ticket has not work for sometime, please message CS agent
If you're using Google's Gmail, check the Promotions tab and Social tab. Of course check spam folder too.
Is there another method that is faster?
maybe you used a different email address to register?
Maybe you need to check spam folder?
If you really not getting the email reset/recovery link, please submit ticket with CS agent: