I accidently delete esim without approvment before what can i do

[Peeedajit]

Hi, 

I am new costumer. I try to transfer my phone number from old service, telus to public mobile. I have never get approve esim card yet. Looks like my esim card for public mobile does not stay in my phone as well.

what should i do.

best

[softech]

@Peeedajit 

sorry, problem for eSIM is if you deleted or change phone, you have to re-buy a new one

I understand you have just moved to PM amd maybe, just maybe, support can help to regenerate you a new one for free. Please message them and ask

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

if no good news, then you will need to buy a new one. 

First, download the app, click ⊕ on the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now.  You can buy and install eSIM from there