Overcharged

[Meganmahaney]

I have tried almost 30 times to get a sim card mailed to my house to use public mobile services. It kept saying it couldn't process or zip code invalid so I continue trying. I then just seen on my credit card that I have been charged each time I tried!!!!!! How do I get my money back? 

[Dunkman]

@Meganmahaney 

Is the credit card statement showing  pending charge or actual charge.  If actual charge, you will need to contact customer service agent. 

The website is finicky. You could try a different web browser, clear cache or incognito mode.  Or try a different device.  

[hTideGnow]

@Meganmahaney   30 charges?. that's 29 times too many

Please message PM support and they can confirm and can provide refund

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Meganmahaney  You may want to try and pick one up at a local Koodo Telus store near you call first thou for availability.. to get reimbursed for SIM cards not delivered you need to reach out to support here’s how 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

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