Hello @Jeeh
Please click on the arrow in the corner of your box and remove your picture. You should never post your private information on a public forum.
Have you confirmed with your bank or credit card company it's a double charge? It may be a pending charge.
If you find out it's a double charge, you can contact a CS Agent here. Furthermore, ask them to remove your picture from the server as well.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
