Out going call not working

[ck7]

Hi,

I am unable to make outgoing calls for certain numbers especially toll free numbers and public authority numbers. I have done following so far couple of times but did not work.

1) Switch off the phone and restarted

2) Tried airplan mode

3) change network to public mobile

My brother had same issues last week. Someone has to reset his server from public mobile site. Is there anyone can help me reset server for me from public mobile?

[ck7]

Hi,

You probably did not read my whole msg before responding. 

[BKNS27]

@ck7 

Opps sorry.

[esjliv · Accepted solution]

@ck7 - we cannot do anything to your account, as we are customers and members here on the forum.

Where you able to call these numbers before? Perhaps they are not numbers to be reached from Canada. If you should be able to call them, contact CSA to look into it.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent