03-20-2023 02:27 PM
03-20-2023 03:40 PM
@lxw2005 How long have you been a PM customer and are you on the old rewards or on points system?
If on the old rewards, then those would be lost if you port out your number and would need to start a new activation which would be on the new points system. If on the new points and you have some accumulated points, then, again, those would be lost by porting out but that may not be as a great a loss as losing old rewards.
Suspending the account by either disabling autopay or putting into Lost/Stolen mode if you carry an account balance equivalent to your payment would be the best policy to not lose any rewards (except for the suspended period), especially if on the old rewards. You just need to set a reminder to make a manual payment/take off Lost/Stolen and resume service on about 85/86th day of the 90 days of suspension in order not to have the account/number deactivate.
03-20-2023 03:33 PM
Thanks for your help, and I am just wondering if the VoIP can use my number and receive verification codes.
03-20-2023 03:24 PM
@lxw2005 you can certainly port the number out and port back in later. But when you are back, you will need to activate new account with new sim card and on the new Public Points rewards system
Why not use local data sim card from where you go? it will be cheaper and more data. Download an VoIP app like TextNow and you can make and receive calls and text for free while you are on local mobile data or wifi
03-20-2023 03:21 PM
Thanks for your solution. That is really a great idea, and thank you for your very clear and detailed explanation. Here I have one more further question: May I transfer my number to another provider who offers a better deal when I'm traveling abroad, and I will port the number back to PM because probably I need the number in this period?
03-20-2023 02:29 PM - edited 03-20-2023 02:30 PM
You can keep alive your account but it needs a bit of work
PM only allows the account to be suspended for 90 days or your account will be permanently closed and you will loss the number
So, your option is to temporary suspend the account and reactivate for 30 days before the 90 days deadline
Here is what you can do (assuming your Available fund = $0)
03-20-2023 02:29 PM
yes, you can, but you don't cancel your account for a few month, you just need to remove Pre-authorized payment and suspend it for no more than 90 days