Canada/US data plan

[Nate1980]

I’ve travelled into the US and I’ve paid for the phone plan with data to be able to use service without interruption. I’ve restarted phone a couple times. I can send standard texts and calls. But have no data or iMessage. Ticket submission is not working as usual. Anyone have the link to submit ticket ?

[AaronP64]

I had to do the same thing. Worked at first on AT&T but then connected to Verizon and stopped working. 

[Nate1980]

Had to manually connect to T-Mobile   However my wife has the same plan and she was working through Verizon ?? Anyways. All straightened out👍

[hTideGnow · Accepted solution]

HI @Nate1980 

if you have no data, probably you didn't turn on Mobile Roaming data on your phone.  Make sure that is enabled.

also, make sure you connect to T-Mobile or AT&T.  If your phone does not connect for you, try manual connect

[Dunkman]

@Nate1980 

Maybe try to manually select the other US carrier.  T mobile and AT&T are the US partners.  

Also can try to select LTE network (intead of Auto or 5G)

Network reset of phone (this will erase any saved Wifi passwords)

If you need CSA help and ticketing not working,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437