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mrs_h · 04-11-2022

I can't get into VM as it says all the minutes have been used. This is on the $25 plan that indicates it is has unlimited Canada wide minutes available. Are VM minutes outside of that? If so, how many minutes are permitted per month?I've tested th...

mrs_h · 03-02-2022

I'm trying to port a landline Telus number to PM my mom. Started this process February 23rd. There is still no service. The card doesn't work in my cell phone either. I've submitted a ticket but no response or acknowledgement yet. I've now paid fo...

mrs_h · 04-12-2022

Someone else suggested a reset. I have rebooted the phone several times. It is a Maxwest Neo LTE flip phone I've set up for my elderly mom. The manual isn't helpful and there isn't much on YouTube. I don't think it's the hardware anyway as when I p...

mrs_h · 04-12-2022

There is nowhere else on the phone to do a reset. This is not a smartphone.

mrs_h · 04-12-2022

Where would I enter that? This is not a smartphone.

mrs_h · 04-12-2022

There is nowhere else to reset a password that I can find. This is not a smartphone.

mrs_h · 04-11-2022

Thanks for the response. This was just set up a couple of months ago and it says it is a Canada wide plan. It's a new flip phone. It is no longer accepting the passcode I set up for it so I can't get it back to factory settings. It looks like I h...

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Cannot access Voicemail

Trying to port a number for a week now. No service.

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