Reset password

[paulas]

• Have been trying to make a payment since yesterday, forgot my password, went to "forgot password", entered my email and confirmed, keeps saying my login failed

[dust2dust]

So you did not get the security question after entering your email address twice? Maybe try a different browser or device or use incognito.

[hTideGnow · Accepted solution]

HI @paulas   you cannot reset via Forgot Password?  Try to open a ticket with PM CS Agent:

To open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437