Cannot log in to my other account

[stevoo]

Hello there,

I cannot receive messages to reset my password to my phone number.

When I tried to reset, the system said a link was sent to my phone, but I did not receive the link

[BKNS27 · Accepted solution]

@stevoo 

Remember that each account has it own email address…1 account/1 email…the password can be the same.

You can’t have 2 account under 1 email address. If you did, the last account will suspend the first account.

You need to contact a CS_Agent to straighten this out for you or if you did have 2 separate email address. The agent can help you access your second account during staff working hours of 9:00 to 10:00pm EST.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437