New member trying

[MichaelM1]

• I started an account and had issues with old provider code. Have that figured out but can not continue my activation. Says my SIM card is in use but I never got to the point of linking my old phone number and card is not in my phone yet

[esjliv]

Husband and wife both trying to get answers

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@PamM  - gotcha.

Have you been charged for the SIM card Public Mobile Sim card activation?

If so, what does it say when you call 611 from your device with your Public Mobile SIM card in it...or call # 1-855-478-2542 from another line to check the status.

Just trying to determine you activated and your are showing an active Public Mobile account here.

edit, changed to correct quote

[hTideGnow]

Hi @PamM  there is a number you can call.  I am sending you.  Check your Community Inbox 

[PamM]

Husband and wife both trying to get answers

[esjliv]

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@PamM wrote:

How do I reinitiate that? When I attempt it either tells me the SIM card is in use, or that the email I am using is already registered. 

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@PamM  are you also @MichaelM1 ? Or, is this someone else with a same sounding issue?

Are you a current customer, or one trying to activate?

[PamM]

How do I reinitiate that? When I attempt it either tells me the SIM card is in use, or that the email I am using is already registered. 

[JL9]

Sounds like you didn't keep the old sim in and get the porting text to respond yes too. You would have to reinitiate that 

[hTideGnow]

Hi @MichaelM1 your PM  SIM might have activated when your first tried. Have your check your CC to see if PM charged you ? 

Open a ticket with PM CS Agent and have them confirm:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Meow]

Could you explain what you did exactly so far, please.

What is 'old provider code'?

Proper way of activating account at PM is:

- Get PM SIM

- Have a payment card ready, either a Canadian credit card or Visa debit

- Decide what email address you wish to use on the Activation Portal – each account has to have unique email

- Seek a referral code from a friend or relative who may have active PM service

- Start process of creating PM self-serving account and enter all relevant and required information

- Click activate at the top of this page

After confirming service is stable and all works as expected, initiate porting of old number. Both accounts (old and new PM) have to be active in order to port old number to PM. Do NOT close old account. It is possible to port old number during PM activation but sometimes it does not work smoothly.

[esjliv · Accepted solution]

@MichaelM1  - did you complete the Public Mobile SIM card activation? If so, you need to keep the old provider's sim in your phone to receive an SMS text to approve the port over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

OR,

I will privately message you the phone number for the Telus Porting team (Telus owns Koodo and Public Mobile, so, same phone number for all). It is frowned upon to be posted here on the forum, check your inbox envelope, top, right of your Community page.