Trying to refer a friend for their reward after signup at a mall kiosk.

[Kenworth]

Associate at kiosk told me to do the referral after he had done my signup at the kiosk. Appears there is no way to do that

[HALIMACS]

@Kenworth 

You'll also want to be certain they didn't enter a referral code of THEIR choice to benefit themselves.

You'll know soon enough if you see a $10 credit on your account within a day or so.  Hopefully they didn't do that as it's not easy to change the referral code after the fact (but it is easy to get one added if it wasn't done upon the activation).

Good luck and let us know how it goes, please.

[ShawnC13]

@Kenworth, was this a PM kiosk or a third-party one?  Just wondering because it is something they should be doing at the time of your activation

[esjliv]

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@Kenworth wrote:

Associate at kiosk told me to do the referral after he had done my signup at the kiosk. Appears there is no way to do that

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@Kenworth  - did you have a referral code that you gave the associate at the time? If so, that is not very good advice.

Perhaps you can provide feedback if the location you went to is listed under these locations: https://www.publicmobile.ca/en/on/store-locator

Kiosk agents should be adding the referral code, if you provide them one, during the activation process for you.

[mimmo]

The Cs agents will sometimes add the referral after the fact if you contact them.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html is the prefered way

[BKNS27]

@Kenworth 

A relative of mine didn’t have any problems with putting in a referral code.

Just have your friend contact a CS_Agent to have this corrected.

[softech · Accepted solution]

@Kenworth your friend can open a ticket with PM support and ask them to try to add it back manually for him

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[JL9]

You can reach out to an agent to see if they can do it manually. Many times in store/kiosk will tell you things like that knowing full well that isn't the case because they want the commission/benefits, etc. Happens a lot, but customers have said they have been able to resolve this with an agent.