@thomasluk - is your account active? Check you self serve or dial 611 from your device to confirm.
If it is suspended, where you due to renew today?
Perhaps a failed Autopay..if so, manually add the amount in the OTHER field to make a payment and reactivate your account.
If there is nothing showing owing and still suspended try adding $1 as a topup payment and see if that lets you reactivate.
Also, another trick (if no funds are owing) that is shared is listing your phone into lost/stolen status. Logging out, then log back in. Then find your phone (resume services).
Network troubleshooting to try if your account is ACTIVE:
Try one or more of the below:
*turn off your phone, leave off for a few minutes, then reboot
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*perform a reset network settings on your device
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls
