trying to activate new sim and want to port my valid canadian phone number, no luck tho....

[sturco]

have tried five times over two days and the website keeps rejecting my operational phone number again and again.....most aggravating. it is on Koodo network... so it should work for sure!

[esjliv]

@sturco - would be nice if it was more explanatory during activation.

For your reference, at the very bottom of this Public Mobile Get Help article you will find the 'koodo prepaid' porting information:

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

Also, in the help articles are the methods to contact Public Mobile Representatives (CSA), found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

When incoming calls stop going to the Koodo SIM card, that is usually an indication that the porting was completed over to Public Mobile.

[sturco]

the sign up web page could have been more detailed in this matter....   your help is great... thx

[darlicious]

@sturco 

Choose a temporary number and contact pm. Include in your message your account number, phone number and your full name on your koodo account. Then pm completes the transfer for you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[sturco]

1. I just reread your post more carefully...  thank you, I will follow your explicit instruction....

[sturco]

thank you,  yes indeed it is a prepaid Koodo number with autopay. I suppose that doesn't  make a difference....so... I have to take a temp number from Public Mobile , and then contact KOODO?

[darlicious · Accepted solution]

@sturco 

Are you trying to port a koodo prepaid number? You must take a temporary number and contact customer support after activation to complete the number transfer for you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.