04-13-2022 05:50 PM
My mobile data is not availed from 2 months ... It's already avail in package
04-13-2022 07:09 PM
Once you answer the questions above the community can more accurately diagnose your issue.
04-13-2022 07:00 PM - edited 04-13-2022 07:01 PM
Did you EVER have working data since you started here?
Starting with the obvious, presume data is toggled ON.
Also, check this section of your self-serve to ensure your data allotment is displaying:
04-13-2022 06:45 PM - edited 04-13-2022 06:46 PM
@mail2hiralpatel - if you see you have data left listed in your overview section of your self serve account, then ensure you have your DATA option turned on in the settings of your phone.
If still issues, try:
Performing a Reset of your device's Network Settings can help with finicky things on phone.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
Iphone:
To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.
Your iPhone will reset network settings and restart itself.
android:
Find and tap Settings > System > Advanced > Reset options > Reset network settings.
edit: check your apn settings here: https://www.publicmobile.ca/en/on/get-help/articles?q=apn
If issues persist, submit a ticket to CSA for assistance.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
04-13-2022 05:55 PM
Do you see data available in your self-serving account? Do you see x/yMB/GB or any number where x<y in your account?
If you do try to reboot phone, turn data on.