Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Bought a new phone Sunday, added 35$ plan on it.Tuesday bought another one, same, as the first one was stolen. On it I have a $40 plan. Now, I have a working phone with a second number which I want to go back to the first one. And I do not find a way...
Hello, @CS_Agent I am using autopay. My plan was renewed today. Payment can be found in payment history, and credit card was charged too. Why my account status is "Plan Expired"? Thanks for helping!
Hi, My account has been suspended due to insufficient funds, but I'm on auto pay and the card is definitely valid. When I try to reactivate, it says that the card info cannot be verified. How should I proceed? Thanks
I signed up for Public Mobile yesterday after moving to Canada from Europe (my French number and plan has been cancelled). Data works and I can make calls and send messages, but everyone that calls me gets a busy signal. I followed the troubleshootin...
Hey everyone, Just a quick question about the bonus data we're receiving. I've signed up for the 5GB package and I can see that on my self serve....I can clearly see where I've been using my data from my plan on my self serve. Below that 5GB is anoth...
The new $60 plan includes US roaming for data, but there is no mention of how to get voice and text roaming while in the US. Does anyone know?
My plan expired a week ago and I just now paid the amount to have it reinstated. There's still no service on my phone and when I log in it shows plan still expired. My payment has posted as it shows the amount in available credit. Any idea?
Try to reactivate account, cannot click" submit" to make paymentPlease assist to help that.My number is: edited by computergeek541: personal information removed
Why can't I sent text messages to the Netherlands? My plan includes international text messaging.
Mon téléphone ne capte pas les données
I was wondering now that Public Mobile has a new look will the SIM cards and Kiosks get an update since they use the old logo and colour scheme?
How do you know if a message was sent?Do you have to wait for a sent message to appear in the sent or should it appear instantly?
On my last trip to the us I could not use my us roaming because my phone was not set up for it. I received instructions 4days later after contacting the community. How do I avoid the same issue as no instructions are providing with the add. I th...
I may have purchased the same add-on twice. I notice my purchase for us roaming appearing twice on the list of add-ons.How do you get refunded for one?
My plan expire this am at 6am. I put money on it now my balance is well above the amount. When I click on reactive it wants another payment
How to I renew my service? There is no phone number? I really hate this
I am really frustrated about this problem since yesterday.I delayed a few days to make payment. And I bought the voucher yesterday and I tried so many times to make paymentvia internet and phone as well. But it doens't work. It keep saying thatPlease...
$15 plan says 100 minutes canada wide and unlimited incoming calls. Does that mean that minutes are only deducted from 100 minutes for out going calls?
I began to use public Mobile service this month. But today I found I cannot find the service. Anyone help me?
Hi, I want to buy the prepaid 10$ plan, but when I try to activate my sim card, it is not one of the available plan. Also, the plans that are available are only plan with autopay and they do not offer discount for autopay. Is it normal or is Publicmo...
My account was suspended this morning due to payment not being received, I've been on autopay for years now, not sure why it was just now a problem. I logged into my account, removed the old card and tried to add a new one. I get an error with every ...
Have been with pm for awhile never had an issue. But now there was account suspended 2 days before due. IT Renewed they took money but service still not working. When try to make a call operator says I don't have active long distance plan yet I have ...
I was on $50 plan and then switched to $60 plan. Two screen shots are attached and both showing plan descriptions. The plans are different but the descriptions are the same. How is that possible? Well mistakes happen but should this happen to a phone...
My plan says it includes 500mb data + 500mb bonus, but data isnt working on my phone. Ive turned mobile data on in my phone settings but still nothing. My self serve shows that my data add-on is active and that none has been used. Help.
The view my useage/view usage history view on the public mobile webite does not appear to show am or pm on the time stamp. As an example what I see is: 26/08/2019 12:29Web 0 MBMB$0.00 What I would like to know is whether 12:29 is in the afterno...
Hi All, So I have a $5 Voucher from Public mobile but whenever I try to add it, it says that Voucher cannot be added. The exact message is: "Unfortunately, Voucher #xxxxxxxxxxxx could not be added. Please verify the Voucher and try again." Background...
SpoilerHello, I was just wondering about any good plans for travelling out of the country for say maybe a week. How much data and what will it cost me? Hello, I was just wondering about any good plans for travelling out of the country for say maybe...
I just received SMS notification that the 1GB data bonus has been applied to my account. Checked all of my accounts and the data bonus has been applied. Based on the announcement, the expectation was these data bonuses would not be issued until aft...
Hi Recently I bought the the $20 US talk/data/text add on. During the period of the add on was valid I was able to receive sms text messages. Yesterday I received a text from PM giving me a heads up that the US roaming package expired tomorrow. Y...
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