[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! what do I do now?
I got the following message: Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator can assist you ...
Resolved! Fraud charges
My cc is being charged after my account is deactivated for twice the amount of my plain. My account has been Deactivate it for several months.
Resolved! > "To find out if your cellular phone is compatible with our network, click here." tab ERROR
There's no showing options to pick. Looks like there's hijinks going on with the website. Switching over from Bell and I wanted to check if my beat-up moto g (3rd gen) would fit the bill. Luckily I was able to test it as I had a PM SIM on hand. Just ...
Resolved! Can't make long distance calls despite having LD balance
Hello, I'm unable to to make long distance calls despite having long distance balance in my account see attached. I'm getting below message. The number is correct and I have tested it by texting and getting reply from it. Any idea? Hi Public Mobile H...
payment
why was my amount not chargedto my credit card for the month of april?
Resolved! Payment amount
Hi I have a $15 plan with $2auto pay reward .I should be charged $13 right ? ( I did not use any over time etc).but my credit card got charged $14.56? And it happened in previous months too with odd cents etc .Pls advise the reasonthanks
Resolved! automatic payment
recd notice my credit card was expiring soon but that is incorrect
Unable to connect my kids GPS Smartwatch to the network
Hi there! I bought my kid a 4G GPS smartwatch from Aliexpress . The reviews show customers from Canada and the US using it . I also saw customers mention that they use Public Mobile and it worked fine. So I bought the SIM card, activated it and have ...
Resolved! Dropped Calls
Dropped calls started a few months ago & has got progressively worse. I always used speaker & last week someone said try not using that. Now it is worse - calls drop or I can hear them & they can't hear me. I have the latest Apple, I've dealt with Ap...
Resolved! porting of new number from Bell- not receiving incoming calls
Yesterday I set up a new account porting my number from Bell. My outgoing calls are fine as well as texting but incoming calls go straight to voicemail.
Service keeps dropping calls
Hello, I live in a very central area near Toronto. My cell service is always fluctuating between 1 and 3 bars, it is not very good. Sometimes my calls will drop or I will not receive incoming calls. Please advise.
Resolved! Referral credit
You need a readily accessible email address to send inquiries to. I received a referral to Public from my brother and I wanted to ensure he was credited with his dollar off per month and $10 dollar credit. Thx!
Resolved! How long for ticket response
I’ve put in a ticket because my Koodo number hasn’t transferred over and I have no idea if/when to put in new SIM card.
Resolved! is 4G required in Vegas?
Hi traveling to Las Vegas in a week. I want to buy the US Roaming - 1 GB Data (10-day) and the US talk and text roaming package. Will that work well in Vegas, there are some messages saying after Feb 2022 a 3G network wont work. Will I automatically ...
Resolved! What email does public mobile send from
what is the email address sent from so email is not put in my spam?
Resolved! Text notification
Why is my "congrats" message coming at midnight? It use to come at noon and now wakes me up every time? How can it be changed back?
Phone plan will not reactivate
Phone plan will not reactivate even though there are enough funds
Payment/ automatic top up
I didn’t choose to have and additional top up on my plan however I’m always charged of the top up. How can I refund it or stop it? And I just paid my plan however it still says my plan needs to reactivate
Resolved! can i text to a Vietnam phone number?
i have the $15 plan. i tried to text to a Vietnam number. the status shows it is sent and received. but the recipient do not get the message.is international texting means all countries or just some selected?
Data
@CS_Agent for the last two months my data has not been working. All my bills are up to date.
Resolved! Data not toped up on to 12gig
I am on the old 90 day plan with 12 gigs of data. I used all my data last cycle. My plan was auto payed today but the data was only topped up to 5.389 gigs not 12 gigs. Can someone help me with this.
Phone not working?
My phone not working. Cant call out,not getting messages
Paid for a data add-on but did not receive data
I paid for a data add-on and also had to renew my 90 day plan but I still don't have data, has anyone else experienced this or can someone help?
Resolved! Need to deactivate account
Hello I have lost access to my online account. I want to close my account with Public mobile and stop autopayment on my prepaid card Thanks,Ajay
Resolved! US roaming
How long exactly is the 10 day roaming add-on? Is is 10 calendar days including the day of purchase OR 10 24 hour periods?It is now 7:25 pm on April 22nd. If I purchase now, when does my 10 days expire?
Locked out of my account
My cell won't call out or receive calls. I tried logging into my account and itcame up as locked out? What do I do?
Resolved! Number transferred not yet fully working
Hello!I just transferred my number from another provider and activated my service with Public. I can received SMS messages but any calls go directly to the answering machine.Should I wait longer or should a moderator give me a hand?Many thanks,Bisu
Resolved! Wrong phone order
I ordered the wrong phone today. Is it possible to either cancel the transaction or adjust it so I get the correct phone?
Resolved! BMO debit card not accepted
Last year I was able to use my BMO debit card for auto payments. This year I tried to use it but my card does not get accepted. On the payments page, it say Visa Debit Card. My card is Mastercard. Was this a recent change? THANKS
Resolved! Unauthorized purchase on my bank statement.
Hey, I got a bill? Or some kind of withdrawal from public mobile BC of the tune of 36 dollars. It says it was a purchase. My bill has already been paid for this month and the "purchase" is twice that of my bill. Where should I go to resolve this. Tha...
