Change account e-mail

[kdclark1]

When I signed up for PM I used an email address provided by my ISP.  I have since then switched ISPs and no longer have access to that email.  There does not appear to be a way to change my email address in my account.  Looking for some help. I created this "community" account with my new email since I don't have access to the old one anymore.

Thanks.

[BKNS27]

@kdclark1 

Your account will have all your personal information and your CC information so it will need a CS_Agent as added security from SIM swapping.

As for the Community forum, anyone can sign up and no personal information is listed.

[kdclark1]

It does not give me an option to click change self-serve email, only community email.

Why on earth do they not let you easily change your email address this is ridiculous. 

Edit - Got a ticket submitted.  Thanks

[kb_mv · Accepted solution]

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@kdclark1 wrote:

When I signed up for PM I used an email address provided by my ISP.  I have since then switched ISPs and no longer have access to that email.  There does not appear to be a way to change my email address in my account.  Looking for some help. I created this "community" account with my new email since I don't have access to the old one anymore.

Thanks.

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@kdclark1 Contact a customer support agent, they will help you do it.

1. Open a ticket through the automated ticketing system (faster response time) by clicking the chat bubble located at the bottom right of this page or ---------->Click Me<---------- ;

2. Contact them through direct messaging at the following link (note this way may take longer for a response);

---------->Click here<----------

In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.

[softech]

@kdclark1   Yes, there is no way to change email address used on Self-Serve My Account yourself.  You will have to open a ticket with PM Support and have them to help out on this request

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there