Charged double

[Tracie]

There was an issue with autopay coming out the last two months (on your end as there is available funds in account). I needed to manually pay to reactivate my phone. Then however I was charged again the next day (April 2) for the cost of my plan via autopay. I would like the extra payment refunded please

[JL9]

If you get the added charge in your available funds and this happened in April, it means your card shouldn't get charged again until June.

[Yummy]

If your CC is charged twice do to April 1st glitch but you do not see additional funds on your account, ask agent to add those funds to you account as they will be used for next renewal.

Provide screenshot of your credit card showing double charge.

[darlicious]

@Tracie 

Contact customer support to credit the extra payment for the double renewal. A refund can take up to 30 days to process so a credit is just easier. Your transaction history shows your plan amount charged both on April 1st and April 2nd? If so just explain you were a victim of a Bad April Fools Day prank....the CSA's are well aware of the system issue that day.

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[softech · Accepted solution]

@Tracie   Did the charge on April 2 ended up in Available Fund?  If so, was it used towards the renewal on May 1st or 2nd?  Check if you get charged again on May 1 (or 2nd) renewal.  If there was no charge, then the amount have got into Available Fund and hence used towards May's renewal.

If you got charged again in May and the 2nd charge in April went no where, then open a ticket with PM Support and have them further investigate

1. If you have access to My account: At https://publicmobile.ca/chatbot.

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[computergeek541]

As you had extra balance in your Public Mobile account, that should have been used up on the following renwal.