@glenarm131
If your account currently has active service you may want to suspend service via lost/stolen in your self serve account. Your voicemail will stay active** but once your renewal is due this prevents autopay from charging your card or any available funds being used to renew your plan. You will have 89/90 days to pay and reactivate your service (resume via lost/stolen first) before the account is cancelled and phone number lost.
Purchase a new unactivated SIM card from a local retailer or order one from Canadian Cell Supplies ($2.99) w/free shipping via Canada Post within 5 business days. Once recieved and you have a phone to put it in....perform a SIM swap by choosing "change SIM card" in your self serve account. Enter the new SIM card # and pick the email 2FA option to receive the verification code. Enter the code and confirm. (As above resume via lost/stolen first.) Or contact customer support if you cannot access either 2FA option.
**Voicemail can be accessed from another phone by dialing your 10 digit phone # and once connected press"*"and enter your voicemail pin #.
To contact customer support :
Submit a support ticket via Simple--Simon the chat bot Click here
Or if you prefer or cannot submit a support ticket you may send a private message : Click here
To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #
