Community

Resolved! changing my email address

hi i am trying to change my email addess but cant see that option anywhere. my username is not my email address for public mobile community btw.

Resolved! Text message received stating overcharge

I received a text message earlier  from Telus care centre, (which runs public mobile) stating an overcharge refund  to my bank account. Never received this before, link takes me to e-transfer deposit although I have auto deposit. Does this seem like ...

Resolved! phone does not work new account

Resolved! 1000 US Long Distance minute I don't need.

Hello there, I have purchased the 1000 US long distance minute and then realised what i actually needed was the US roaming. Is there any way I can get a refund on the 1000 US long distance minute?

Resolved! porting issue

hello I have received an email from my previous company that my number was cancelled. my new sim card still says unregistered. has anyone else had issues with porting their existing number over ? says can take up to 2 hours but its taken way longer.

Resolved! my account

i got locked out from my account  & forgat my password

Resolved! Friend referral rewards

My friend was told the code I gave him for rewards was no good was no good.He joined Public Mar 5, 2021.His number is 902-xxx-xxxx Edit by Dunkman: removed personal information

Resolved! Can’t access my account

The email used is not valid. I can’t get into my account without changing my email which I can’t. 

Resolved! Could not submit ticket

Need to speak to a service agent but as soon as I verify the SMS code, one step before submitting the ticket, the page auto redirects to step 1 of the ticket submission process and it keeps looping like this. I need to get a refund on a roaming add o...

Resolved! How to add an Authorized Account Holder

How does one add an authorized account holder to their current account???

Resolved! Data add-on in relation to autopay bonus

Hi guys, The following quote is from the Add-on page in self-serve: Data Add-Ons to supplement a Data Plan will be provisioned at the data speed selected in your plan. If you have a Talk and/or Text Plan only with no data, the Data Add-Ons available ...

Resolved! Having a problem sending a work ticket

What is a phone number that I can call a real person at Public Mobile 

Resolved! .

Resolved! Activation Time

I have a plan with fido, and it restarts the 15th of every month. Today is the 5th. If i activate my PM sim card now, would i be paying for a cycle that starts as of today - and have two plans going on at once? Or would it better to wait until the la...

Resolved! Iphone 13

When will public mobile be supported on iphone 13?

Resolved! Activation unsuccessful porting problem

Public network unavailable

Resolved! Yet another question about the 5$/500min Canadian long-distance add-on

Hi guys, I've read a number of older threads about this add-on (2019-2020) with some very good tips, but it's now 2022 and we may all benefit from a refresher, especially since new plans seem to appear occasionally and some plans also seem to become ...

Resolved! activation and port number

I need to port from my Koodo account to this public account 10******* . I never ported my real number to this account when I signed up and kept on using this temporary number 647 *******. But now I am ready to transer. can you check if it can still b...

Resolved! Price Increase

I was notified that the price of my $10 plan will be increasing to $13 but it does not mention discounts.Will my autopay and loyalty rewards remain the same or can they be improved to offset the increase?This phone is being used by a senior citizen s...

Resolved! ‏‏‎ ‎

‏‏‎ ‎

Resolved! transfer koodo to PM

Network operator;public mobile -  ""??

Resolved! Payment

inHi public support team, I would like to know my monthly payment will be increased by the end of April or not? My monthly payment is $6.00+tax right now. Much appreciated if you can reply back sooner. Thank you!