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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Wrong Add On purchase in Error

Purchased wrong add on

$10 off for first 6 months reward not showing up

Resolved! $10 off for first 6 months reward not showing up

I signed up for the Facebook offer for the $10 off for the first 6 months if signed up for a plan of $30 or more. I signed up for the $35 a month plan. My Rewards shows my $2 credit for auto pay and my $10 Friend Referral Reward but the $10 a month...

Re: Auto pay FAILS

HI - MY ACCOUNT KEEPS FAILING TO ALLOW AUTOPAY - VALID CREDIT CARD, ETC.SO MY ACCOUNT SUSPENDS FORCING ME TO MANUALLY PAY - WASTING TIME & LOSING IMPORTANT WORK CALLS.

Resolved! Question about getting my name to show up on Caller ID

Hi Everyone, I've been with Public Mobile for a few years, but for my line of work right now I need my name to show up on people's phones. Right now it's just a number that shows up - does anyone know how to turn this "on" in Settings or otherwise s...

Resolved! Puk Code

I just got my son a new phone and the SIM card was working the last week. Now it says sim locked and I need a puk code?

Resolved! Using extra sim cards

I think I saw a comment a week or two back about acquiring extra sim cards and using them to generate rewards. How does that work? Do you activate them for a reward and then let them die?

Data Setup iPhone 6S

Does one have to manually setup their data or is this auto configured in an iPhone 6S?

Can't Use Mobile Data

I just signed up with Public Mobile this weekend and I haven't been able to use my data at all. My phone will sometimes say I'm connected to either 4G or H+ but I can't use anything that requires an internet connection. I tried changing my APN settin...

Resolved! Plan status indicates "plan expired" due to insufficient funds but on auto pay

Plan status indicates "plan expired" due to insufficient funds but on auto pay. The plan was on hold as phone was in for repairs. Just took plan off hold and now it indicates that the plan is expired and there are insufficient funds. The plan is o...

Can make calls, can receive texts, but can't receive calls after creating account with transfer #

Resolved! Can make calls, can receive texts, but can't receive calls after creating account with transfer #

Hi, I recently signed up to Public Mobile and transferred my old number over. I'm told it can take up to two hours to be fully functional but it's been about 24 hours now and I'm still having issues; I can make calls and I can receive texts but I can...

Resolved! Phones

Does public mobile accept i phone 11 pro max , will it work with public mobile

Unlock phone

Freind referral reward

Hi, I referred public mobile to my friend and he activated his account. He got $10 bonus credit. However, i did not receive the $1 friend referral credit. Can anyone help me how to get the $1 credit Thank you

Resolved! Auto pay

I have set up auto pay on two phones but it is not taking payment on one of my plans

Resolved! Question

IS it possible to see if I have an overdue payment (I set up an autopay so I do not think it would matter but just wondering)?

Transferring a cellphone from another provider

My wife currently has an account with Bell and would like to join Public Mobile. Do we have to contact Bell and terminate the account before joining up with Public Mobile

Resolved! Dual SIM dual standby

So these new-fangled phones can have multiple SIM's. Or 1 slot can have a SIM or an sd card. They say they're dual standby. I think I understand some of these things.I've done some searching here and certainly dual SIM's have been talked about. I thi...

International call add on

Resolved! International call add on

Pakistan is not included. How do I make calls to Pakistan ?

Resolved! How much data do I have in my $35 plan?

Hello everyone,I recently got Public Mobile's $35 plan in Manitoba. The guy who I got this plan from told me that I have 2 GB data ( 1 GB + 500 MB bonus + 500 MB bonus with autopay) every month. But when I log in online in self serve options it says ...

Re: Incoming calls go directly to voice mail

I've been having this same problem ever since i switched from an andriod to an iphone. i'm paying my bills and i need my phone on immediately for work. someone please contact me with information why my i can only make outgoing calls, incoming calls a...

Resolved! Phone Compatibility - iPhone 5S from France - ME437F/A -

Hello,I have an iPhone 5S from France with a current plan with Fido.I'm looking to switch to Public and would like to confirm phone compatibility.Here the details:Model Name: iPhone 5SModel Number: ME437F/A Thanks a lot! Hope I can join the community...

Incoming calls go directly to voice mail

Resolved! It looks like Public mobile charged my credit card two times this month

Hi, When I check my credit card statement, I see that public mobile charged me two times this month. I would like to get an explanation as to why I was charged twice and need the refund. Thanks

Resolved! Where would I request a refund?

Last Sunday I changed my plan and topped up my account with 45 dollars, tax included, the reason being that I had consumed all the internet on the previous plan.Well, I got the charge on my credit card since I decided to top up my account right away ...

OVERCHARGED

I just upped my plan for the first of July. When I checked my bank account on line, discovered not only was I overcharged but did not receive my discount for auto pay. If I do not get a satisfactory answer, I will revert back to my old plan and tha...

Resolved! Have to reset password every single time

I think I asked this before, or the answer is somewhere here but I can't find it.But to get into the Public Mobile Self Service, I have of course an email address and a very carefully saved password. The password does not work. It offers to reset it...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Wrong Add On purchase in Error

$10 off for first 6 months reward not showing up

Resolved! $10 off for first 6 months reward not showing up

Re: Auto pay FAILS

Resolved! Question about getting my name to show up on Caller ID

Resolved! Puk Code

Resolved! Using extra sim cards

Data Setup iPhone 6S

Can't Use Mobile Data

Resolved! Plan status indicates "plan expired" due to insufficient funds but on auto pay

Can make calls, can receive texts, but can't receive calls after creating account with transfer #

Resolved! Can make calls, can receive texts, but can't receive calls after creating account with transfer #

Resolved! Phones

Unlock phone

Freind referral reward

Freind referral reward

Resolved! Auto pay

Resolved! Question

Transferring a cellphone from another provider

Resolved! Dual SIM dual standby

International call add on

Resolved! International call add on

Resolved! How much data do I have in my $35 plan?

Re: Incoming calls go directly to voice mail

Resolved! Phone Compatibility - iPhone 5S from France - ME437F/A -

Incoming calls go directly to voice mail

Resolved! It looks like Public mobile charged my credit card two times this month

Resolved! Where would I request a refund?

OVERCHARGED

Resolved! Have to reset password every single time

Porting Number While In Mexico (75 GB Offer)

Porting not receiving calls

Boxing Day Promo not appearing when I try to chang...

Boxing Day $29/20GB 5G Can-US-Mex Plan Question

No user CS_Agent found??? Cannot contact support a...