Community

Resolved! Can send text and calls but can't receive them

Hi I've switched to public mobile for about a week now and I still can't seem to receive texts or calls. Already tried the airplane mode and restart method so not sure what else I can do. The person calling just goes to my old provider's voicemail. I...

Resolved! Can I know my account number.thank you

Resolved! Bought refurbished phone, how can I return????

I just bought a refurbished phone, mostly because it said I had 30 days to send it back. Well, my old phone started working again so I want to keep it and not waste the other phone. The problem is... the phone just arrived literally in the box with N...

Resolved! when can i get a message from public to confirm my transfer to a new service provider?

I choose a new service provider CTExcel yesterday. I am waiting you send me a message to confirm the transfer.

Resolved! Not registered sim card

Hi. I have had my sim card for 2 years now and it worked good. But couple hours ago it stopped working and I got a message telling me that not registered sim card. Any suggestions,  thanks.

Resolved! Unable to place phonecalls

When I signed up at publicmobile about 2 years ago, I had a plan with unlimited canada-wide minutes. Now, in the middle of a phonecall I got disconnected and am now unable to place phonecalls because I have used all my minutes (which I thought was im...

Resolved! Need a history of texts and calls >90 days

hi there. Due to a legal proceeding I need to access my call history from January of this year until mid June. ideally I would like to access a complete history of calls and texts during those times, as well as the content of texts from certain numbe...

Resolved! Data isn't working

Hello! I joined Public this morning, and the service is great! Just as good as Telus. On the other hand, I quickly noticed my data wasn't working... and trying to figure it out since. Any ideas? Thank you in advance!

Resolved! Updating credit card expiry date

Greetings:I'm not sure if I'm posting this in the right place.I'm having a hard time updating my credit card expiry date. It expires tomorrow, and my payment date is tomorrow (June 24).When I go to "Manage AutoPay" and click "Remove AutoPay" it says ...

Resolved! Cant text internationally

Hey! I just started having problems texting to the states late last evening. I can send and receive texts but my texts do not go through to the other person. I'm wondering if anyone can help me solve this problem?

Resolved! Re: Transferring or Changing your Phone Number

I called Rogers ans they say Public Mobile haven't approved something aboyt my number port. Public Mobile has to approve or accept something. I need help with that

Resolved! Travelling to UK, UK long distance add-on

I don't know why I struggle to get my head around this but. If I purchase this add-on and travel to the UK can:-People in Canada can all me in the UK?Can people in the UK call me while I'm in the UK?Can I call people in the UK while I'm also in the U...

Resolved! How to cancel my auto pay?

The answer might be an easy one in normal case. But my case is different. I took a number for my mom-in-law who was on visit last year.I allowed auto pay for the sim. It went through a year, and she left to home country by Feb 2021.Then I tried to st...

Resolved! In need of assistance asap

I just topped up my account with 50$ and I’m trying to change my current plane witch is also a 50$ plan early because I’m out of data and it’s only 5 days early so instead of buying gig add ons I just want to renew my plan early. So I click change pl...

Resolved! Need to auto top up

Hello I can't make an account to do auto top up it says I have an account already with my number but I dont 

Resolved! Got charged but no email confirmation receipt?

Hello,I tried ordering a public mobile Triple Punch Sim card online. After attempting to do so I was met with "ZIP code does not match billing address" three times. After giving up I decided to check my bank statement online. Now I see that I HAVE be...

Resolved! Re: SIM Swap

Hi i lost my phone i need to do a sim swap for my number