[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Administration fee when paying with credit card
Hi, It appears there is a charge of $ 1.30 when paying with credit card. Does the same fee apply if I use a Debit card? Thanks
Resolved! US Texting addon extra charge / need refund.
I am traveling to the USA for 1 month. Have had to add the $10 US texting package to my account. And my husbands. We have been charged $34 each time!? And the texting is the USA does not work, it has never worked, we have tried it 3 times. So ive bee...
Resolved! How to make Public send Rogers another port request
Unfortunately, I removed my rogers sim card before receiving the port confirmation message. As it's expired now, I need Public to send another port request to Rogers. Please help or advise. Thanks@CS_Agent
Resolved! activation
lost my phone, just got a new one, and new sim card, is unable to activate card
Resolved! Pre-owned phone data credit
I bought a pre-owned phone and I am suppose to receive a data add on. How do I get it?"Plus, we’ll throw in a free one-time 5GB data add-on."
Resolved! No numbers available for selected city
Hi. When I try to activate a sim card a choose a phone number for Toronto I get this error (see attached).Does anyone know what to do?
Resolved! Unable to port my Koodo number
Hi, I want to activate my Public Mobile SIM and transfer my Koodo phone number, but at step 2 I get this error "Please enter a valid Canadian phone number"Can you please suggest how to port my number or how to get in touch with someone?
Resolved! Promo and referred by friend
I just activated my sim and account and mistakenly went by the promo code and referred by friend. How can I fix this mistake and add them on now?
Phone calls going straight to voice mail phone not ringing
I need you to please assist refreshing the network settings of my SIM card. I tried already all the troubleshooting recommended on the community platform (do not disturb, bluetooth, call forwarding, block list, etc) and it is still not working. I do ...
Resolved! Data Add-Ons Clarified
You have 1000MB for the month. You run out of the 1000MB with 2 days remaining in your cycle. You buy 200MB Add-on for $5.00 You use 100MB of that add-on, and have 100MB remaining. Your month ends, plan re-sets and you get another 1000MB Does that 10...
Payment
Trying to make payment on my account forgot password and security questions
Resolved! 1-888 no service question
Hi I was trying to get in touch with a 1-888 number using my Public Mobile. Now I am not sure if the 1-888 number was in the US or Mexico as I am in conversations with a business in Mexico but they did call me using a Florida exchange too. I just ...
Emails
I need help. My emails always come in French and I only speak English. I have tried everything I can to change it. How do I reach a moderator to help me ?
blocked number
Hello thereMy cell number has been blocked today(I can't call and send a message) and when I want login to my account, I get the error below"Sorry, your login has been disabled. Please visit the online Community at publicmobile.ca/community for assis...
Porting old number
Used incorrect number
My plan is not working
Had issue with stopped payment after being billed as koodo. thought i rectified the problem and now my texting and phone aren't working.Thanks
SIM Card order: 2xxxxx
Hi, I ordered this on April 10 and I'm still waiting. Wondering the status?
Resolved! Added Funds
Hello, I added funds to my account and it has not renewed my privilege's can we please update my payment?
Access my account
I made a new account and trying to login again in that account with my registered mail its says login failed all the time. Is there is any other way to log in to my account. Kindly help.
Resolved! Changing SIM card but keeping my number
can I keep my number if I change my SIM card ?
Friend signed up but I don't get the rewards?
Hello! So it has been 30 days since I signed up, then my friend signed up the same day. However, I do not get the 1 pt per 30 days in rewards, how can I correct this? Thank you!
NO MOBIL SIGNAL
Why in the last 2 days my phone don't receive Mobil signal (zero bar) at locations where I use to receive at least 2 bars. Thanks Mark
Resolved! Charged double payment
Hello, I was charged double payment this month. I tried to submit a ticket, but it did not work. I followed the link to try to submit a private message and it didn't give me any options to. Please advise when this payment issue will be rectified. Tha...
My Public Mobile Internet IP address is Vianet
When I check my public Mobile IP address it is VianetTV Inc 198.251.56.28. This is not correct. It should be a Telus IP address.
Resolved! Port-in number instead of new number given to new simcard
Hi,I went to the public mobile kiosk and got a new sim on the 15$/monthly plan with auto-pay and a phone number they said they must associate. I would like to port-in my existing number instead of the new number given to me. Thank you,Thee Ittech Tha...
Free 2GB NOT SHOWING
I activated my SIM card a week ago with the 12MONTHS2GB PROMOCODE. And it still does not show on my account. One note says wait 2 days. When will it be added?
Resolved! rewards missing associated with autopay
I have always paid with autopay, getting first $1/mo. off then $2. I just checked my rewards section and it says $0 for autopay. Pls correct this. The only explanation I have it that a day or 2 ago I removed my credit card info in order to reinsert w...
Data not working!
This is the second time my data is only half used but says it is 100% used and is no longer working! Very irrating! And no actual person to speak/ phone with!
