Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello thereMy cell number has been blocked today(I can't call and send a message) and when I want login to my account, I get the error below"Sorry, your login has been disabled. Please visit the online Community at publicmobile.ca/community for assis...
I made a new account and trying to login again in that account with my registered mail its says login failed all the time. Is there is any other way to log in to my account. Kindly help.
Hello! So it has been 30 days since I signed up, then my friend signed up the same day. However, I do not get the 1 pt per 30 days in rewards, how can I correct this? Thank you!
Hello, I was charged double payment this month. I tried to submit a ticket, but it did not work. I followed the link to try to submit a private message and it didn't give me any options to. Please advise when this payment issue will be rectified. Tha...
Hi,I went to the public mobile kiosk and got a new sim on the 15$/monthly plan with auto-pay and a phone number they said they must associate. I would like to port-in my existing number instead of the new number given to me. Thank you,Thee Ittech Tha...
I activated my SIM card a week ago with the 12MONTHS2GB PROMOCODE. And it still does not show on my account. One note says wait 2 days. When will it be added?
I have always paid with autopay, getting first $1/mo. off then $2. I just checked my rewards section and it says $0 for autopay. Pls correct this. The only explanation I have it that a day or 2 ago I removed my credit card info in order to reinsert w...
This is the second time my data is only half used but says it is 100% used and is no longer working! Very irrating! And no actual person to speak/ phone with!
Hello, I received a voicemail on February 4th, 2022 and saved it. I didn't know that only saved it for 10 days and it has now disappeared from my mailbox. Is there a way to recover it? Also, is there a way to download the recording of a voicemail s...
Hello, I have visited a store and attempted to top up my account but the store terminal and the voucher that printed stated "Recharge Pending". It has been 2 days now. Has anyone had this problem? Will the top up eventually be applied to my phone num...
On March 15, 2022, I was billed $22.60 Twice!I've been out of the country for several months and have not been using my cell phone. On March 15th, I restarted my Canadian $15 plan and paid for the $10 US Roaming Add-On. Tax would add a couple of doll...
I only recently discovered that, when I ported a second phone number over to PM from FIDO, I couldn't add it to my existing account! It seems incredibly bizarre that this is the case. (With FIDO, my partner and I can view our home phone number, our i...
How do i stop public mobile from texting me at 12: am to tell me my monthly "rewards have been applied to my account". Don't have a landline anymore so I keep my phone on for emergencies and don't appreciate being woken by their confirmation text.
My phone switched to emergency calls. Can't login into my account either. Made my payment on the 16th for my monthly plan. Very frustrating, anyone else having issues?
