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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

unable. to register my debit card

I am not able to register my debit card. Only my husband debit card works and i do not want to use his card anymore. Have no idea why they do not accept my card. Already called the bank and they said everything is good on their end. Need help!!!

Resolved! Questions re phobes

Does anyone know whether a refurbished iPhone (from Public) will work on other networks? My dad is on Fido (Rogers) and needs a new phone.

transfer out from public

$40 with 6GB data?

Hello, I wonder will we move towards 6GB for $40 plan soon? Others are offering the same so if Public Mobile doesn’t match then people will switch. For example, Fido $40 - 6GB; PC Mobile $40 - 6GB (on 4G network). thanks

Resolved! Unable to login to make ticket

I am trying to make a ticket to get my PUK code for a different account, but the service ticket portal refuses to log me in, from any of my accounts. I have tried other browsers, reset my password and other troubleshooting. How can I contact a mod wi...

Resolved! US Roaming - Unlimited Talk not working

I purchased US Roaming - Unlimited Talk (10-day) for $8 but I can not make the call. It still says "your call can not be completed since you used all your minutes"!! I am frustrated!! I just paid $8 for nothing?!!! My Plan ($25) is - 500MB + 500MB at...

Swap SIM card

Hi! My sim card is not working well anymore. I tried it in another phone but the LTE did connect easily. Can I swap my sim card at a Public mobile store?

My Data is not working

When I signed up for Public Mobile, I was supposed to get 500MB of data, plus a bonus 500 MB of data each month, along with unlimited talk and text. I have not ever been able to use my data. I can only use talk and text, and if I am connected to wi-f...

if I run out of data minutes will it automaticly use promo and giveway minutes

Resolved! if I run out of data minutes will it automaticly use promo and giveway minutes

if I run out of data minutes will it automaticly use promo and giveway minutes

comments, find answers, talk to other Public Mobile customers, and more! To complete your registrati

@liutianze13140 For making random test message posts, please do this in the lounge category.

Activation error

Can anyone tell me what is " Error Code: 831,820 " I received this on attempting to activate today and porting a number from another carrier thanks

Re: I have no cellphone service! Is there an outage right now?

For the past 45 minutes I keep losing my service., the message I get on my phone is Selected network Public Mobile is not available....frustrated as no real time live help as to what is going on

Resolved! Forgot e-mail used to sign in

Hi, I forgot the e-mail I used to sign in and started a process to reset e-mail and password. Did the initial verification questions but now a moderator asks me to provide the e-mail used to sign in, which I forgot, yet moderator insists in me provid...

Relocation assistance

Resolved! Relocation assistance

I will be relocating to Ontario. I don't intend to change my number or change my service provider. What all the mandatory steps I need to do apart from changing my address with PM? I ll appreciate all guidance. Thanks

Re: sim card disbled

I was on my account and requested a port of my old number

Nokia 225 4G

I got this phone, Nokia 225 4G, and set it up on Public Mobile this week, but haven't been able to get a data connection. I've been through the access point settings, and it should have the right bands, but so far nothing.

Resolved! My data ran out so I topped it up early, but I'm still not connected.

Joe Mobile Ottawa on Baseline = Awesome

So after going to a Walmart and having to argue about getting a sim without them trying to activate it for me etc etc. I went to Joe Mobile down the road and in just a few minutes walked out with my sim card. No arguing no hassling. Pleasant experi...

Re: Community Terms of Service & New Community Guidelines

Ditto here too fellow member. As a new member I am struggling a little bit with why all my data is somehow gone already when barely used. Do you know what I could potentially type into the search bar....I'm having an awful time or do you just recomme...

Is there a way to move my text messages to my new phone?

I bit the bullet and upgraded from a Moto G6 Play to a LG G8x.Many of the settings moved themselves but the text messages did not. Is there a way to move them (preferably not complicated)?

Resolved! Blocked out

I am new to public mobile. I tried signing into my account and it said my password was incorrect. I tried changing my password and it said I would get an email to do so. I never got the email (not in my spam either). When I tried again, it said I was...

New account NOT a port, can call out local and text but not incomming

Hello, new user here, just activated today. I have a completely new account number, no ports at all. and i was reading through the posts and apn settings etc. to make sure i have everything set up. I have an unlocked motorola g7, and i seem to be a...

in bound calls not working

Missing calls

Resolved! Missing calls

My dad keeps trying to call me from his Amazon cell, but the calls and texts are not going through. I'm getting some other calls and texts. Any idea why I get some and not others??

locked out of my account

I tried logging in but forgot my password and then hit the reset password link.It now says I'm locked out of my account and contact public mobile. How do I contact?

Resolved! Can send text and calls but can't receive them

Hi I've switched to public mobile for about a week now and I still can't seem to receive texts or calls. Already tried the airplane mode and restart method so not sure what else I can do. The person calling just goes to my old provider's voicemail. I...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

unable. to register my debit card

Resolved! Questions re phobes

transfer out from public

$40 with 6GB data?

Resolved! Unable to login to make ticket

Resolved! US Roaming - Unlimited Talk not working

Swap SIM card

Swap SIM card

My Data is not working

if I run out of data minutes will it automaticly use promo and giveway minutes

Resolved! if I run out of data minutes will it automaticly use promo and giveway minutes

comments, find answers, talk to other Public Mobile customers, and more! To complete your registrati

Activation error

Re: I have no cellphone service! Is there an outage right now?

Resolved! Forgot e-mail used to sign in

Relocation assistance

Resolved! Relocation assistance

Re: sim card disbled

Nokia 225 4G

Resolved! My data ran out so I topped it up early, but I'm still not connected.

Joe Mobile Ottawa on Baseline = Awesome

Re: Community Terms of Service & New Community Guidelines

Is there a way to move my text messages to my new phone?

Resolved! Blocked out

New account NOT a port, can call out local and text but not incomming

in bound calls not working

Missing calls

Resolved! Missing calls

locked out of my account

Resolved! Can send text and calls but can't receive them

Failed eSIM

EXT not working at all in rural areas in Atlantic ...

Can't make calls

Change plans

Delayed incoming calls