Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I only recently discovered that, when I ported a second phone number over to PM from FIDO, I couldn't add it to my existing account! It seems incredibly bizarre that this is the case. (With FIDO, my partner and I can view our home phone number, our i...
How do i stop public mobile from texting me at 12: am to tell me my monthly "rewards have been applied to my account". Don't have a landline anymore so I keep my phone on for emergencies and don't appreciate being woken by their confirmation text.
My phone switched to emergency calls. Can't login into my account either. Made my payment on the 16th for my monthly plan. Very frustrating, anyone else having issues?
Hi Team, I have 2 phone numbers and changed my credit card information but only 1 of the phone number was charged but not the other number. How to fix this problem? Thank you,Lilian
We got this phone number and SIM card back in November so six months ago. It’s for my 10-year-old Daughter. At some point in the last few months it stopped working and because we didn’t register an email therefore I bank account I suppose… My ex part...
I recently left my job and was looking to take my number with me. I bought a PM SIM card, ported my number in, paid for my $40/month plan before being told the next day that Bell/The Company were taking the number back. I have had to buy a Bell sim, ...
So, this issue has been going on for a while now. We have good coverage where we are (or, at least decent coverage). But I'm missing a lot of calls. Probably half or more of the time it goes straight to voicemail without even a notification or any re...
HiToday I received a call from some one alleging that my phone no. is compromised and it is used for fraud. Is doing this really possible? what can be done?
With the Basic Public Mobile plan when travelling to the US do you need to purchase both US Minutes and Roaming, just US Roaming or just US Minutes? I don't plan on using the phone though it's a 'just in case' and only for phone calls within the US o...
I bought the US roaming package and it shows up as an add-on and now I am in Florida. But I can not get my Samsung S6 phone to activate this feature. I re-booted the phone and then went to Mobile Networks , chose T-mobile but my radio button for Data...
I brought the "$8 US Roaming Unlimited Talk" add-on 10 days ago and it's time to get a refill, and I no longer find it on the add-on page. The next tier I can find is the US Roaming Talk + Text 10 days for $15. I don't find any prior notice, is it ju...
The credit card currently attached to my account has been shut down. My new card has not arrived yet. Can I have 2 or 3 days grace on my account for my new card to arrived and not have my phone service shut down. Thanks Roger J
Could someone please explain to me my data on my plan. How much data do I have per month? What does one time use mean? And anything else pertinent please. Thank you. PS I have an account with the community but I can't find how to log in or what my pa...
I'm trying to change my email on my account I can't seem to change it the email no longer exists how do I put a new email on my account I believe the system wants to send me an email to confirm I want to change my email
This is crazy I'm having issues I'm trying to get a hold of customer service this is crazy Ok here goes I have an s20 I have 2 voicemail icons that will not go away I have no voicemails I went to the phone app I cleared cash and data I've turned o...
I am traveling to Europe, actually Ukraine, to volunteer my assistance. I am guessing that my account will not work from Europe, but can I get confirmation? If not, I will have to get a new Sim card from a carrier, maybe in Poland, before I cross the...
For some reason I can’t reach customer service to resolve a stuck porting ! such a wonderful experience to submit an inquiry while you desperately trying to make a phone call
How can I pay my wife’s account with my account because I have credit to use on my account and I need to re activate and pay her account for special bonus offer
Hello, I bought an Iphone and my Public Mobile SIM card is not supported, can you unlock it for me, please? Or what should I do to make it work? Thank you, best regards,
