Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Switching numbers with another from another provider

I'm looking to swap with my wife who is with Freedom Mobile. Essentially, I want to have my number onto her Freedom account, and her number on my Public account. I don't want to switch or cancel as much as possible as we are happy with the plans we h...

Resolved! Non-Stop Scam/Fraud Calls

Simply put: is there anything I can do about this? Today alone I've had 12 calls from various 647 spoofed calls in the span of 6 hours. I am at my limit at this point! I'm using a Samsung S10+, and I've turned on spam filter, Hiya, and everything els...

Getting started

Joining not complete error 821

Voicemail

I cannot reset my voicemail password after migrating house number to cell and therefore can't retrieve my messages.I tried doung self serve but itcsays this number cannot be changed or it doesnt recognize data.

lost mobile

I am the user of public mobile. can public mobile help to find my mobile?

Payment not accepted

What is wrong with this useless company. No phone support and they are a phone company. "Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been ...

Resolved! Problem with Order

Hello,I placed an order for a SIM card and a refurbished phone on June 11th. My credit chard was charged. I didn't receive an order number in the email I received from public mobile (that's unusual, no?). It's been about 11 business day since I place...

Re: Transferring or Changing your Phone Number

Is there a way to schedule a number change? I am moving in a week and would love to make the change now while I am thinking of it and not in the middle of all my unpacking.

Do rewards still apply if I leave PM for a couple years?

My LG G4 just died (infamous LG boot loop) and I've been with PM for 3 years or so. I can't really afford a new phone outright so I am contemplating changing providers to get a new phone as part of a 2 year plan. I do intend to return to PM right aft...

SIM Fraud on PM - interesting article on La Presse

Interesting article shared on the French side of the forum: Discounted phone, discounted protection? - The Press+ (lapresse.ca) Highlights: "If you pay less for a service, we're not going to invest as much in the system. We are not going to put mill...

Help with data and messages

I have an iPhone 6 and everything works fine when connected to wifi, but when not connected to wifi I don't seem to have any data (even though I have some with my plan) and I can’t send messages to other iPhones. I can’t search the web for anything o...

No service

Anyone else experiencing loss of service? It says public mobile in the top left corner but I able to receive calls/texts.

Call forwarding without the phone

Resolved! Call forwarding without the phone

I just left for vacations and I forgot my phone at home. I need to do a call forwarding on my girlfriend's phone and I don't know how to do it without the phone. Can someone help me?

Resolved! Payment

So I saw when I ordered the SIM card that it let me pay with PayPal. Can I pay my monthly bill with PayPal aswell ?

Sign Up Reward

Hey all! I received an email that if I signed up for autopay Public Mobile Plan, that I would receive bonus data! I have not yet revived this, and I have started to wonder if I haven't gotten it yet because its not working. Thanks!

Resolved! payments

i'm asking for my daughter she had 53 dollars on her account now there is only 5 left what happened to the other amount she put it on the account june 4th

Resolved! Reset username n password

I forgot my username and password tried calling to customer service and went to store no one could help. Also forgot the security answer. Please how to get help

Resolved! voicemail

Hi - my husband and I just recently switched to Public Mobile. In trying to set voicemail, I cannot access it by pressing on the '1' on the keypad (I can call my own number and access it). When I press on the 1 I get a box ' Add voicemail number? You...

Heading overseas and want to keep my number active and accessible

Resolved! Heading overseas and want to keep my number active and accessible

Hi Team Public Mobile! I'll be heading down to Nicaragua in August for 6 months or so and am wanting to keep my Canadian number active and accessible, if possible. Is there a plan that I could switch to that would allow me to keep the number active a...

Resolved! just switched to public mobile

text is working but phone calls are working going out but not in

Phone not activated but charged on my bank account went through twice

I am attempting to move my Telus number to public mobile, upon activation there was a error that I cannot recall but it would fail and yet I was charge twice on my bank account. So far the sim is still not activated and assumed it would become active...

3 people on public mobile call a rogers cell phone and get this message

Resolved! 3 people on public mobile call a rogers cell phone and get this message

Okay this is happening to me another two other public mobile customers that I know of. When we have caller ID or system default on and we call that Roger's number it gives us a u6m message saying the number is not in service but I am using the 10 dig...

Resolved! Bought add-on , but when I try it says I don't have minutes

Hello, I added a $15 add-on to make phone calls to U.K, but everytime I try to call it says I have no minutes for it and I haven't even used it yet. Any advice would be helpful, I have made this payment so want to use it. Thanks,Avneet

Phone is not working

I'm new to public mobile and I do not have service. My account is set up and paid.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Switching numbers with another from another provider

Resolved! Non-Stop Scam/Fraud Calls