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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 55254 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62780 Views
  • 183 replies
  • 32 Bravos

Resolved! Unable to place phonecalls

When I signed up at publicmobile about 2 years ago, I had a plan with unlimited canada-wide minutes. Now, in the middle of a phonecall I got disconnected and am now unable to place phonecalls because I have used all my minutes (which I thought was im...

TJ90 by • Good Citizen / Bon Citoyen
  • 2098 Views
  • 14 replies
  • 0 Bravos

Resolved! Need a history of texts and calls >90 days

hi there. Due to a legal proceeding I need to access my call history from January of this year until mid June. ideally I would like to access a complete history of calls and texts during those times, as well as the content of texts from certain numbe...

Bg_92 by • Great Neighbour / Super Voisin
  • 1401 Views
  • 5 replies
  • 0 Bravos

my account was suddenly disabled for no reason? >

Hi my account was apparently disabled I don't know why, but would love some communication on this... I need the number as it is linked to many online services... I don't know what to do I am locked out of everything now... HELP

hella1lly by • Great Neighbour / Super Voisin
  • 826 Views
  • 4 replies
  • 0 Bravos

iPhone can’t receive messages without wifi…

I have the $25 plan from PM, and I have no problems with calling or texting while on wifi or without it. But when people try to contact me through iMessage, I never receive the texts until I reconnect to wifi. Any idea what’s going on?

wellis by • Great Citizen / Super Citoyen
  • 3523 Views
  • 10 replies
  • 1 Bravos

Resolved! Data isn't working

Hello! I joined Public this morning, and the service is great! Just as good as Telus. On the other hand, I quickly noticed my data wasn't working... and trying to figure it out since. Any ideas? Thank you in advance!

brendang by • Great Neighbour / Super Voisin
  • 10550 Views
  • 8 replies
  • 1 Bravos

Lost sim: SIM SWAP

I lost my sim card but just purchased a new one. How can I swap it? Urgent help will be appreciated

chikenwoke by • Great Neighbour / Super Voisin
  • 1430 Views
  • 7 replies
  • 0 Bravos

SIM card not working

Hi, I just bought a new Maxwest Gravity 5 LTE and I bought a new Public Mobile SIM card as well. I followed the instructions on how to activate my SIM card and my phone does not seem to sense the SIM card. I did exactly as they said. I had the batter...

Atroubledcase by • Great Neighbour / Super Voisin
  • 2405 Views
  • 13 replies
  • 0 Bravos

Resolved! Updating credit card expiry date

Greetings:I'm not sure if I'm posting this in the right place.I'm having a hard time updating my credit card expiry date. It expires tomorrow, and my payment date is tomorrow (June 24).When I go to "Manage AutoPay" and click "Remove AutoPay" it says ...

pharris by • Great Neighbour / Super Voisin
  • 5307 Views
  • 19 replies
  • 4 Bravos

Resolved! Cant text internationally

Hey! I just started having problems texting to the states late last evening. I can send and receive texts but my texts do not go through to the other person. I'm wondering if anyone can help me solve this problem?

Resolved! Travelling to UK, UK long distance add-on

I don't know why I struggle to get my head around this but. If I purchase this add-on and travel to the UK can:-People in Canada can all me in the UK?Can people in the UK call me while I'm in the UK?Can I call people in the UK while I'm also in the U...

jtd by • Good Citizen / Bon Citoyen
  • 2797 Views
  • 15 replies
  • 1 Bravos

Porting failures/errors

I'm wishing to know if there's any official word on this as some searching finds some mentions that maybe it works:If one has not confirmed the port or one has entered erroneous information or the account was not active from elsewhere ...the port fai...

Anonymous by • Not applicable
  • 1038 Views
  • 5 replies
  • 5 Bravos

Resolved! How to cancel my auto pay?

The answer might be an easy one in normal case. But my case is different. I took a number for my mom-in-law who was on visit last year.I allowed auto pay for the sim. It went through a year, and she left to home country by Feb 2021.Then I tried to st...

rakeshmr29 by • Great Neighbour / Super Voisin
  • 1358 Views
  • 4 replies
  • 0 Bravos

Resolved! In need of assistance asap

I just topped up my account with 50$ and I’m trying to change my current plane witch is also a 50$ plan early because I’m out of data and it’s only 5 days early so instead of buying gig add ons I just want to renew my plan early. So I click change pl...

Sheaj91 by • Great Neighbour / Super Voisin
  • 900 Views
  • 4 replies
  • 0 Bravos

Resolved! Need to auto top up

Hello I can't make an account to do auto top up it says I have an account already with my number but I dont 

Tara400 by • Great Neighbour / Super Voisin
  • 1308 Views
  • 6 replies
  • 0 Bravos

Resolved! Got charged but no email confirmation receipt?

Hello,I tried ordering a public mobile Triple Punch Sim card online. After attempting to do so I was met with "ZIP code does not match billing address" three times. After giving up I decided to check my bank statement online. Now I see that I HAVE be...

MikePresman by • Good Citizen / Bon Citoyen
  • 2263 Views
  • 19 replies
  • 0 Bravos

Resolved! Re: SIM Swap

Hi i lost my phone i need to do a sim swap for my number

Mike35 by • Great Neighbour / Super Voisin
  • 785 Views
  • 1 replies
  • 0 Bravos

Poor Reception on Samsung A31 After Update 2 months ago

I've been having an on-going issue with a Samsung A31 that had a carrier update about 2 months ago, before the update the phone worked without any reception issues. Since the update, I constantly miss calls, can't make calls. I've factory reset the p...

mgrey by • Great Neighbour / Super Voisin
  • 3212 Views
  • 9 replies
  • 0 Bravos

Resolved! Plan Change

Hi there,I currently have the $40 plan and my plan renewed today, June 22. I just decided that I would like to change to the $50 plan with 10GB. They have already debited the $40 out of my bank account today... so if I change my plan today will I hav...

LDD by • Good Citizen / Bon Citoyen
  • 1421 Views
  • 4 replies
  • 1 Bravos

Resolved! US Roaming and Data Add On

I will be going to the USA for 20 days.  I will need two consecutive US Roaming and data add ons.  I will purchase the first 10 day add on while I am in Canada just before I leave and will put enough funds in my account for when I need to purchase th...

sneezycat by • Great Neighbour / Super Voisin
  • 1355 Views
  • 5 replies
  • 1 Bravos

Account log out for self serve

Hi.  I keep getting account logged out when signing in. I tried reset the password and still get the same message.   Any suggestions? Regards,

Chile by • Good Citizen / Bon Citoyen
  • 1193 Views
  • 7 replies
  • 0 Bravos

Resolved! Transferring number to public mobile

Hi, I transferred my old number from virgin mobile to public mobile. The change was instant, however only outgoing calls from my number are going through, I can’t receive any incoming calls! I suppose the port hasn’t been completed yet! Please help 

shashanka2394 by • Great Neighbour / Super Voisin
  • 1132 Views
  • 2 replies
  • 0 Bravos

Problems With Texts!!!

Anyone else having problems with texts today? Tried sending a text and failed. Restarted my phone and two texts appeared which were sent much earlier in the day. What's going on? I probably missed some calls too but have no way of knowing. My first w...

martymendes by • Good Citizen / Bon Citoyen
  • 4533 Views
  • 34 replies
  • 0 Bravos

Account locked out

I have not had much luck getting into my account, it was reset all was good for 3 days and then locked out again... Can I just create a new account?

Gigi2015 by • Good Citizen / Bon Citoyen
  • 2230 Views
  • 13 replies
  • 0 Bravos

Resolved! Unable to log in

I'm unable to log in and Forget Your Password isn't allowing me to pass the email fields. It says"Sorry, we're unable to verify your email address."

araan by • Great Neighbour / Super Voisin
  • 1339 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan

Is there a way I can add family members to my current plan ? 

radiantmoyo by • Great Neighbour / Super Voisin
  • 1334 Views
  • 6 replies
  • 0 Bravos

Resolved! Bonus 2 g data

I did not get the bonus 2 g of data and I entered the code. Can I get this please?

angiesim by • Great Neighbour / Super Voisin
  • 1815 Views
  • 9 replies
  • 0 Bravos
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