Community

Resolved! PM won't accept payment after suspended account due to expired Credit Card using Autopay

Try to make a payment with new credit card but says "Your account has already enough balance." Payment won't process and account remains suspended due to expired credit card on Autopay.

Resolved! Port to koodo

I would like to port my pm number to my new koodo account but lost my SIM card  

Resolved! “Talk is not included in your plan”

I am in Canada and am trying to call a number in Turkey. I added 300 international minutes within the last hour, but I keep getting the “We’re sorry, talk is not included in your plan” message. When I call local numbers, I do not get the message. Wha...

Resolved! I cannot access the Internet

Nothing is changed, the APN is perfect, I've been home, there was a fire and I had to step out when I noticed I do not have Internet connection, I've restarted my phone, I can make calls, but I cannot access the Internet. Kindly explain what's going ...

Resolved! Outside Canada

Hi there. Im outside of Canada, and want to change my plan before I come back in. I can not see the plans and pricing from where I am. Is this because I'm outside Canada? 

Resolved! Why I can't answer my phone?

Today I got the sim card and swipe to public and requested trans my preview phone # andpublic said wait up to 2h but now more than 2h almost 4h now.I tried reboot my phone 4 time already but still not work.Why happen to me? what is wrong?Please help ...

Resolved! SIM Swap

Bought a new phone. It uses Nano SIM. Went to London Drugs and took a new SIM from them. How to swap to the new SIM card? Thanks

Resolved! US addons

I bought a US text roaming addon. Can I use my public mobile data or do I need to purchase US roaming data as well?

Resolved! Help how do inpay for mubservise when

hi iv forgot my password and user name 

Resolved! Cancelling account

My husband died and his cell phone payments have continued because I do not have login info to get into his account to cancel it.  Please help. 

Resolved! more selection of phone numbers

Hello. I moved to a different province and want to change my phone number. There only seems to be 5 to chose from. Is there another way to see what else is available?

Resolved! Can't make a payment

Hi, I am having trouble making a payment. Whenever I click submit, it says that I have enough funds available to my current balance.  Thanks

Resolved! Problems with being able to speak to a live person. Not just the crappy bot

Resolved! Cannot activate SIM card

Hello,I'm moving from Koodo to Public Mobile. I've got the 821 error code in the process of activating the SIM card.I need a moderator help.   Thanks,Alex

Resolved! SIM card swap

Hi, I need a sim card swap done ASAP - my old phone was stolen, I have a new phone,I have a new sim card that has net yet been assigned, I tried using the chat bot and it said to get help from a moderator.  I did this on my own one time before and it...

Resolved! add on

can I cancel an unused add on that i purchased by mistake