My phone is suspended due to credit card expire, can't login and don't know Id, what should I do

[esjliv]

@nih  - why can't you log in...i mean what is the issue you are experiencing?

Too many failed attempts will temporary lock your account. So wait 15+ minutes to try again. When you do, clear your browser's cache/cookies, or try a different browser. Even try opening a tab in incognito mode to see if that helps.

Use the forgot your password option, if needed: https://selfserve.publicmobile.ca/forgot-password/

OR, if you activated in-store, it is possible you never created a self serve account yet.

If so, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

Once logged, go to your Payment TAB, go to the bottom, left corner to remove / update your card.

Make a manually payment.

Then reactivate.

[JL9]

If you only have a couple email addresses you can search Public Mobile to see what email you signed up with and then use the forgot password link. However, if you can't locate that at all and can't remember email, the CSA will be your only option

[softech · Accepted solution]

@nih you can open a ticket with PM support and they can look up and reset password for you.  

Once yiu got the access, go to Payment, Manage my card and Replace this credit card to enter thr new info

To open ticket with PM : 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437