Autopay discount not applied on account

[lcheng3]

An autopay of $2 off /month was part of plan but have not seen on since Feb 2022 since start of plan.  How do I get this corrected?

[JL9]

What plan do you have? 25 is 1.25 points and 35 is 1.75 points, anything higher is over the 2 autopay you would get. However it isn't applied as a discount right away you have to collect 15 points to get a 15 off bill credit

[hairbag1]

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@lcheng3 wrote:

An autopay of $2 off /month was part of plan but have not seen on since Feb 2022 since start of plan.  How do I get this corrected?

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As of late January, the old Reward program stopped and the new Point program replaced it. Here's some reading to catch up on the details...

https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-Rewards

...before you say it...we all know what you think of the new Points program vs old Rewards !!  😢

[darlicious]

@lcheng3 

Did you activate on or after January 25th 2022? If so you are on the points system and you get 5% back in points instead of the autopay $2 reward.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[dust2dust]

If you signed up after later January then you don't get the $2. You would be on the points system.