@rozon wrote:
Unable to log in or change password
@rozon - have you been in nonpay/suspended status for 90 days? If so, you lose your account, phone number and access to self serve.
Or, Too many failed attempts will temporary lock your account. So wait 15+ minutes to try again. When you do, clear your browser's cache/cookies, or try a different browser. Even try opening a tab in incognito mode to see if that helps.
OR, if you activated in-store, it is possible you never created a self serve account yet.
If so, you can register for one here: https://selfserve.publicmobile.ca/self-registration/
If you are a current customer (not suspended for over 90 days) and issues persist, submit a ticket to CSA for assistance.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
