Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone, I upgraded my plan and i pay it already.. but my due date every 15 so i cnt use to call so do i need to wait untel my due date?..
When an account is suspended due to credit card expiry - WHY DON'T WE GET A MESSAGE TELLING US? No email, not text, NOTHING!! Very upset.
I can phone but cannot access data. Data is enabled. Sim card is activated . I have LG phone, model K210. Thank you for your help.
I heard that Telus and Koodo are giving out 2-month credits to frontline health care workers, in supporting and recognizing their roles in fighting against the public health crisis during COVID-19 pandemic. Is Public Mobile offering any free credits ...
Hi all, Thank you for the quick answers on previous question. I received my sim and upon activating I'm being asked to verify the phone's imei.On doing so I get a message saying it's not found.I had been told my Xiaomi redmi note 7 would work just fi...
So my ex used to pay my phone bill. He must have called it in as stolen or something because my plan now says locked out stolen. This is not trueCan a moderator.help me because I tried going through the ticket to talk to a moderator and even that i...
I tried to change a plan and it didn’t work. Now I logged out and logged in again and it’s shows that I cannot open my plan.
I will like to pay my phone bill
Anyone who signed up for the flash sale May 5th-7th "get your next 30 days for free" should have recieved an email today like this......
Hello,I ordered 3 sim cards for myself and my kids. I was able to create my self-account for myself but I am not able to create the self-accounts for my 2 kids. Anytime I type their phone numbers I get the same message. The phone number entered is in...
I am on autopay but yet I’ve had no cell service all day.
Cant figure out when the autopay and community rewards kick in. I got an email a day or so ago being in the top 25%, which i believe equals to 2$ community rewards. When does this show up in my account and same for autopay? Based on transaction histo...
Hello, I hope you are having a great day. I am actually a public mobile member and I was trying to change my credit info but I couldn't change it as I forgot my password and security number. I've been waiting a customer service member on the chat but...
Trying to move my number from an existing account on a different carrier but it won't work. Any workarounds?
when switching from wifi to Data I get a message sign into network. when you click on the message it shows three dots on the upper right side. when touching the dots two messages come up do not use this network and use this network as is . when you ...
My company uses an app called phone.com to allow employees to make long distance calls from their personal phones without incurring charges. This app worked for me with my previous phone provider, but since switching to public mobile I get a automate...
Hello,I have paid some money for chips on Apr 3 this year but I didn't receive them.Now I stay with Telus.Please refund the money I paid.Thank you very much. Weiqi Chen
Hello, as everyone in my household is currently working from home, our internet has been extremely slow so I have been forced to use my data way more than usual. Is Public providing any sort of complementary data addon for these extenuating circumsta...
My phone goes directly to voicemail . How do I solve this problem .
my sim is broken while i was changing to another phone and i can't buy another one due to at the 17st superstore they are asking me my account number ... i dont know. also my phone number is 2005 please help
I am trying to reset the password on my aunt's account how ever I am receiving an error: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled I cannot gain access without being able to reset it. Please help.Thanks
I signed up on May 7th for the "free month" flash sale. Activated my sim on May 9th without realizing it needed a special activation link to sign up. Didn't receive the email with the activation link until today (May 13th). Any chance the promotion ...
I've been with public mobile for two years now why the hell am im only getting 29 days of service with my 30 day plan the way I see it is you (public mobile) owe me 29 days for the 29 months I've been a customer I want this resolved start giving me ...
I was activating a new SIM card this afternoon, and Igot all the way the tha payment page, and when we I tried to complete the process, it timed out. I tried to start over and it's not letting me use the SIM card number again. Saying it's invalid. ...
I am unable to connect to a 1-800 number but my son who has the same service with Public can. Not sure who to contact. Service works fine otherwise and I need to be able to connect to this 1-800 number for work purposes.I have replaced the phone and ...
I am in area code 506 (NB), in the Saint John local calling area. I can call my PM phone from a Saint John number without using the area code but not from Hampton where I live. The exchange here is 832. So when I use my home phone to call my PM phone...
They were unable to verify my credit card information after I updated the expiry date. Therefore they were not able to process the transaction and I remain locked out!!!!
I was charged for double charge for add-on 20 for 10days US-roaming on April 24 2020 from my PC financial Mastercard.How to solve it?
can Telus stun my SIM card & block payments & attempt to force me into a higher plan like they have in the past?Do I have consumer protections?
I am getting in error Connection problem or invalid MMI code.
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