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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Payment

Why wasn't the reward deducted from the bill. I had $12 credit but they should have only taken $38. Instead took $50.Help!!!

Any response to Freedom or Koodo adding lots more data to their plans?

Recently, Freedom has very good deals with lots of data like $35 11GB. Even Koodo is adding 5GB per month for its customers for free in response. This makes PM plans much more expensive since $35 only gives 2.5GB at 3G and not shock-free data too. No...

Re: Not happy with Public Mobile.

To all members of Public Mobile.Its not a great service to have with phone plans.My fiance had problems with them since she been with Public Mobile.She got a 25 dollar voucher minutes worked not even 2 days that was all.then they say no sim card it w...

Resolved! Trying to submit a ticket for rewards issue, unable to submit

Hi,I used the chatbot to try to resolve my issue, and the outcome was the submit a ticket. I am able to go to through the first 2 steps (step 1 - select rewards > refer a friend, step 2 - enter additional information about refer friend issues). Howev...

Money left in the mobile account

Resolved! Money left in the mobile account

how can I get a reimbursment? I have money left in my account and just moved to other provider

Resolved! Port Request

I have been trying for two days now to port my old number to Public Mobile and failing. Frustrated. Time-consuming. Can I chat or speak to a live agent?

Resolved! 2nd phone number

I pay for 2 numbers. One is my own. A second belongs to my child. The second one was a 10$ monthly fee. The 2nd ($10) line does not seem to work. When I log into my profile, it says I have a balance of $30. This was/is an auto withdrawl normally. ...

Biologist

Paid phone not resetting

Resolved! Paid phone not resetting

I've paid amount due but wont reset, what do i do. Its paid in full

Resolved! Choosing a phone number

If I cannot find my town when activating my SIM, is there any other way to get my towns prefex for my phone number?

Referral rewards

I referred my wife to Public Mobile - and she signed up at London Drugs Victoria. I mentioned that I was a Public Mobile customer but that was lost during her registration. How do I now add this to my rewards with Public Mobile?

Plans for canada and us

Is there a plan for unlimited talk and text for canada and the us?

Resolved! Phone number activation

I recently went from chatr to public mobile and my old number that I transferred shows up on my account, but I’m unable to receive any messages or calls. When someone tries to call me it says the number is not activated. I am however able to make pho...

Resolved! Referral Credits

I have 2 messages from Public saying I have a $20 credit for referrals but only one is showing on my account page.Where do I get answers ?

Resolved! Re:update new credit card update new visa credit card informationRe: Edit my new credit card

Please help me out how to replace my old card on the file. Thanks.

Resolved! Double billed

I got September credit card statement and noticed 2 charges for 2 different amounts on 2 different days. Can you explain please

Resolved! No incoming calls

So I've been with Public for almost a year with no problems.Since last week I haven't been receiving incoming calls. I had my mom and sister check by calling me, but it goes straight to voice mail. I already tried resetting my phone, shutting down, c...

Resolved! Bill

How to get phone bill by public Mobile phone

Get in Touch with Moderator

How do you get in touch with a moderator ? I opened a ticket and was messaging back and forth and suddenly they disappeared . My SIM unregistered itself this morning and after digging around myself , looks like someone hacked my phone or SIM . The...

Phone line network down

My phone can't dial out or receiving. No service two days.

Resolved! How can i check my existing plan data speed

So Im looking at potentially upgrading my plan. I have the plan from a few years back when i switched from freedom mobile i got $120 for 3 months /w 12GB of data divided over those 3 months. Seems like all PM plans say 3G speed - are all their plans ...

Resolved! PM survey very silly

Myself and family have been with PM for quite a long time and in general all was going pretty well. However lately myself and other family members are being annoyed with constant texts and emails asking us to participate in PM surveys . Today I fina...

Resolved! reactivate suspended account

I've updated my auto pay credit account info a few hours after my account was suspended. Do I still need to submit a payment or the system will do the auto pay by itself?

Resolved! Ported Number - No Activation

I ported my number yesterday, and it cancelled my service immediately, but now I have no service whatsoever. I tried restarting phone, removing SIM and putting it back in, turning phone off and turning it back on.

Resolved! Cannot calllocal numbers...says I need long distance

i am very frustrated....cannot dial local numbers....says I need long distance add on.....when people call my number it is busy...nohelp from anyone.....paying monthly for nothing!

My phone stopped working

Resolved! My phone stopped working

Phone stopped working today. I got a new sim and it works, but my phone number number has now been changed to a Quebec number. How can I get my Prince Edward Island number back??? Can a mod please contact me.