Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28566 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40421 Views
  • 185 replies
  • 29 Bravos

Poor service

Could someone reset my network settings. I’m getting a lot of failed calls and calls going directly to my voicemail. Whereby, I have to turn the phone off and on. Also cutting out a lot when I’m on important calls to drs and because of covid I have n...

Hmck by Great Neighbour / Super Voisin
  • 1348 Views
  • 10 replies
  • 0 Bravos

Resolved! Community Rewards

So I think you get $1 for each question asked and for each answered. But not 100%. If you do get that $1 off you plan amount does that apply only for the 1 mth or is it applied every mth from then on? Not totally understanding how it all works. Tks

SamuelG by Great Neighbour / Super Voisin
  • 3120 Views
  • 24 replies
  • 0 Bravos

Reward not showing up: $10 off each month for 6mo

Hi, I signed up for this promo then activated an account with PM within the allotted time. I still don't see the discount being applied to my account. Can someone help me with this?

es518 by Great Neighbour / Super Voisin
  • 721 Views
  • 4 replies
  • 0 Bravos

Resolved! port protection

Does PM still not have port protection? I read posts where they said they were going to get it by end of april and now it's july. Also what happened to the PM lab forum where you suggest changes. I want them to implement a 2fa email protection for po...

Shutdown by Model Citizen / Citoyen Modèle
  • 2241 Views
  • 23 replies
  • 3 Bravos

Location and prefix

Our original phone suffix is 250 Shawnigan and Duncan B.C. area use. However since our original number location was Shawnigan Lake 50 km away from Victoria area when someone phones us from across the street in Victoria it still tells them they are ca...

ccleemoff21 by Good Citizen / Bon Citoyen
  • 1980 Views
  • 9 replies
  • 0 Bravos

Forgot security question

Hey public mobile, I am locked out and need help getting in so I can change some settings and add some more phone balance.

Johncooper by Great Neighbour / Super Voisin
  • 857 Views
  • 4 replies
  • 0 Bravos

Resolved! Add on: 5 dollar canada wide minutes (how long till active?)

Hi!I just ran out of minutes while I was talking on the phone. I've logged in and added more minutes. I think it has all gone though ok, however I can't make a call yet. I'm wondering how long it usually takes for the add ons to take effect. Thanks f...

jeav by Good Citizen / Bon Citoyen
  • 1087 Views
  • 4 replies
  • 1 Bravos

Resolved! Bonus Data - maintain if I move to another plan

I have some bonus data, not being used because I don't go over my monthly data. Thinking about moving to another PM plan that has less data, so I can run through the bonus data instead. Does that bonus data stay intact if I switch PM plans? 

KarenYVR by Good Citizen / Bon Citoyen
  • 1604 Views
  • 12 replies
  • 0 Bravos

Resolved! Need to reset password

Hello, I’ve forgotten my password and it is asking me to contact public mobile. Can you help me reset it?  thanks,Alex

looalexanderp by Great Neighbour / Super Voisin
  • 1157 Views
  • 6 replies
  • 0 Bravos

Temporarily Suspended

I can’t top up my load saying temporarily suspended. I’m trying to create an account butmy number showing invalid number.

Resolved! New phone from US

I have ordered a new phone that is coming out of the US. It is a Samsung Galaxy S10 lite. It wasn’t until after I placed the order that I realized that this phone has not been released in Canada yet.  Will it work on PM network?

DE851BA5-3563-4CEE-BB99-74180982F7CE.jpeg
iCruise by Good Citizen / Bon Citoyen
  • 1790 Views
  • 8 replies
  • 1 Bravos

New and Porting Number

I am switching my wife over to Public from Petro Canada Mobility. I may have put in the wrong number to port over. Is there a way I can check what number I asked to port over. If there is no way then I assume it will fail at some point if it is the w...

AnnHughes by Great Neighbour / Super Voisin
  • 371 Views
  • 1 replies
  • 0 Bravos

Resolved! MMS and Flip Phone

Does anyone know if this plan allows MMS on a Flip_phone?  This plan includes: -- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International Text The phone can send SMS, and will allow me to compose an MMS,...

fergus8 by Good Citizen / Bon Citoyen
  • 2251 Views
  • 5 replies
  • 0 Bravos

Resolved! account suspended

My account was suspended for insufficient funds! Why? I do have sufficient funds.

sorinsimnic by Good Citizen / Bon Citoyen
  • 957 Views
  • 4 replies
  • 1 Bravos

Resolved! I cannot port my number from Telus prepaid still active

I have tried several times to port my old number.  I get the ticket filled out for the moderator and nothing changes.  I have tr ied filling all the blanks, tried just filling out 3 as needed one being the account # , my email, my alternate number.  ...

Evelyn2 by Great Neighbour / Super Voisin
  • 1006 Views
  • 3 replies
  • 0 Bravos

Resolved! Account Suspended

So, I forgot to update my credit card information for auto-pay. Card expired in June, and some payments were due. I updated the information after the account was suspended, and payed what was due. My plan payment is every 9th day, and changed my plan...

account sus.JPG current one.JPG
mocha9425 by Great Neighbour / Super Voisin
  • 848 Views
  • 4 replies
  • 1 Bravos

Overcharged

So I'm paying my $57 a month but they're still taking an extra 69 out of my bank account so I'm being charged $57 plus $69 a month for a $57 service this is the second month is happen

Thor1995 by Good Citizen / Bon Citoyen
  • 2368 Views
  • 29 replies
  • 1 Bravos

Cannot receive call

I have my phone activated yesterday. I cant receive calls. When some one it goes straight to answering machine. What should I do?

maeservidad by Great Neighbour / Super Voisin
  • 885 Views
  • 5 replies
  • 0 Bravos

Resolved! wifi calling

when will you have wifi calling 

Robcourt by Great Neighbour / Super Voisin
  • 2486 Views
  • 14 replies
  • 0 Bravos

Resolved! Phone is locked

Just signed up with Public, put the new sim card in after registering and getting a phone number.  This phone is an older HTC phone.  Was on a previous pay as you go plan.  Tried to get into phone and it tells me that it's locked.What am I missing?Th...

Vanislander1 by Great Neighbour / Super Voisin
  • 1743 Views
  • 10 replies
  • 0 Bravos
Need Help? Let's chat.