Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
got my phone a couple of months ago, it said 85% battery health. a little disappointing but anyways now I am getting this random shutdowns that says it is because the battery isn't able to deliver full juice or something with a warning that my phone ...
Hi all, I'm retiring soon and need to change the email address on file from my work email to my personal email. I tried to create a service ticket to get this done since I can't find an option to do it myself in My Account. The problem is I can't ve...
I’m getting an error when trying to access my voicemail from my phone.. it will not connect
Hello All - I am trying to submit a ticket to reverse my payment (as I made a wrong add on purchase) but I am not able to submit the ticket. Its asking to authenticate either using my account credentials or by providing additional info about account ...
The credit card I use on my AutoPay gives me rewards for recurring bill payments. PM AutoPay is the only service that does not get recognized by my credit card as a "recurring bill payment" type, even though all other services I use it for are correc...
Why? Same with my husband's account. PM is becoming an unreliable hassle. Trying to get the problem sorted by ticking boxes just doesn't work.
It might be silly question but with redesigned Community forum it seems I cannot find a way to mark somebody as a 'Friend'.Anybody figured out how to do that? I stumbled upon how to manage Friends, though... and.. now I cannot find that either???
Hey, I ve been trying to submit a ticket now for a couple days with no luck. It will not verify my account when asked even tho I can login and my account details correct. So I am coming here to see if I can get help. I had to buy a new phone, and I g...
I was using online help getting my account set up last night and the help pasted the operating hours and when I finally got every thing entered including the promo code, it all got accepted except I didn't get my 2 gig bonus. It was a large motivatin...
My credit card pays 4% cash back on recurring payments but only 1% on manual payments. My payment isn't designated as recurring (to Visa) by Public Mobile. Can this be changed?
I lost my previous cell phone, so was directed to suspend my service until I received my new SIM card. I now have the card. Wondering what to do to activate it in another phone but to still have same phone number as before. To transfer phone number? ...
Why do I receive a bill payment reminder when I have a $75 credit?
How can I get in touch with customer service other than submitting a ticket because the service isn't working? Thanks.
How can I change my credit card info on my account?
Hi, new here and already need help.Wrote in wrong MIED (or MEID, don't remember) while activating. Got a text message (last night at 5:00) saying someone will get in touch with me shortly. Still waiting. Can I do something about it? Thanks.
I have an android Motorola phone am having trouble sending texts to certain people. There are days when messages are randomly not received by the other person (even though my phone says delivered), and vice versa. Restarting my phone sometimes helps ...
My wife and I have the same plan. We don't have data (except the freebies given to us from time to time), and we keep data off so we don't incur extra charges. However, she can TEXT and add a photo when on our local WiFi, but I cannot. Should you ...
I can’t seem to reach anyone at Public Mobile. You are asked to register with the community to create a ticket to submit to a live agent. Community account created but nothing sent to my registered email. And I don’t think I can access a live agent w...
I have two accounts and two different numbers under my name, can I combine the two numbers into one account?ayad al-dayyeni9*********1 Removed Personal information ShawnC13
Could someone provide STEP BY STEP instructions on how to un-suspend an account that has been on AUTOPAY for 3 years now and it seems that ever year it gets suspended.....why I have no idea - ridiculous! I've tried to pay what is due because it was ...
I tried to submit a ticket to the CSA but it keeps freezing when I click Submit. Any suggestions?
You will need this for Public Mobile: https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/
I can't access my online Public Mobile account. I keep getting a "Site can't be reached" message. I can access other internet sites without issue. I cleared my cache and rebooted my PC without any change.
How do I deactivate my account I have got a new phone 2 months ago in and changed my number to public mobile number and since then have not been able to login into my account, and have been billed 2 payments since!!!
HI All, Top % Badge was broken in the final month in the Community, Are they giving out again in this New Community?
Happy New Year to all; We are heading to Arizona from January 9 through to April 9thish and I want to suspend my account until we return. How do I do this? In addition, on our return, how do I reactivate my account? I have been looking online but c...
Hello, I'm going to be in Europe for an extended period, but would like to maintain my Public service with a basic plan. Would I still receive text messages while in Europe if my service is maintained? I don't expect to be able to receive or make cal...
I'm trying to update my credit card info but get a blank page on selfserve.
Why do I keep getting these messages and my post getting redirected to my drafts and not allowing me to post It? This is getting really annoying!!
If they suspend your account you can't access self serve to make a payment or file a ticket for help. I've paid twice now and still can't get in. Anyone know how to either get them to accept payment or get my money back?
