05-08-2022 10:36 AM - last edited on 05-09-2022 04:35 PM by computergeek541
Hello, I am new to Public Mobile and wanted to ask how I can find where my sim card is at. I only got a confirmation email after I have pressed confirm order. No tracking number been sent
05-09-2022 04:34 PM
I made a sim card so far I have not received this order number 291068
05-08-2022 12:17 PM
HI @DennyH19 You need one for activation? Activate in store and they will give it to you for free
05-08-2022 12:07 PM
PM normally takes 3-7 days to ship out your order and may take up to 2 more weeks for Canada Post to take their sweet time in delivering it to you.
05-08-2022 11:44 AM
NOT TRUE. The last 2 I bought were couriered by UPS.
05-08-2022 10:38 AM
@DennyH19 - SIM cards normally get sent via regular Canada Post letter mail, so you will not receive a tracking number if it was sent this way.
If over 10 business days and still have not received it, you can inquire about it with CSA.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:
1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:
Private Message to Public Mobile Customer Support Agents (CSA)
If you do not have a Public Mobile phone number/account yet, you will need to submit the ticket by method #2 above.
05-08-2022 10:38 AM - edited 05-08-2022 10:38 AM
Ask the CSA for status, @DennyH19
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.