Bank card not accepted

[Rick1969]

My bank card stopped working on Public Mobile site only,the card still works fine on any other app.I recently put my bank card on my girlfriends account,as Snow share the bank account,my card stopped working next time I used it on Public Mobile site.She changed the bank card from mine,to her new card she was given by the bank,hers works,however,I removed the card from here,and I went to add it again,and the site wont let me.So frustrated, please help

[CountyDownIeUk]

Some credit cards with high security levels will flag multiple  payments from one vendor. 

Hint hint

I have 3 Public Mobile accounts. Each on a different card. And use the hybrid auto pay system. 

Using proactive measures for known intermittent issues = no account failures. Nope, none. But does  require routine extra effort. 

[Rick1969]

Thank you,appreciate your response,my gf lives with me now,why we now share bank account, same address,I wish thats all it was,lol,ty

[darlicious]

@Rick1969 

If you put your card on your girlfriend's account then your billing statement address has changed. It has likely changed to her address or how her address is recorded by the bank. Get a copy of  the billing statement address. Since you have already contacted customer support you can pass that info into the CSA and have them add it for you so they can bypass the lock outs in case their are additional changes needed to get it absolutely correct.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here 

Or if you prefer or cannot submit a support ticket you may send a private message : Click here 

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

[Rick1969]

Thank you,appreciate your time and knowledge,....I have submitted a ticket

[Meow]

There is no restriction using same card on multiple accounts.

If her card works fine on both accounts but your card stopped working on your account most likely you did something at PM. Did you ask bank to to do any stop payment for PM?

Chargeback (reverse payment by the Bank) leads to immediate account suspensions, refusal to allow credit card payments and 12 months of self-serve log-in privileges suspended.

If you believe everything should work as usual, contact agent for assistance.

[Dunkman]

@Rick1969 

The payment system can be finicky. Maybe try a different web browser, clear cache or incognito mode.  Made sure the billing address exactly matches your banking address.  Might want try again in one hour as sometimes you get locked out after too many attempts. 

If all fails, you may need to submit ticket for customer service agent help. 

https://www.publicmobile.ca/en/on/chatbot

[esjliv]

@Rick1969  - did you request any charge backs with your card company, by any chance?

After too many failed attempts Public Mobile may have temporarily locked your card. So, wait over 1 hour before you try again.

When you do, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

See here for some info.:

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-online

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent