Cellular data never works

[Sophie03]

More than a year with Public Mobile, cellular data never works!!! So frustrated!!! I was told to update all the apps on iphone. What this to do with apps? I do not understand it. When I used the other service, I never have this issue.

[Sophie03]

I RESET  my iphone's NETWORK SETTINGS, now it works. Thanks!

[esjliv · Accepted solution]

@Sophie03  - never? for a year? What model of phone do you have?

Check:

• ensure your Data Option is turned ON in the settings of your device.
• ensure you are showing Data left on your plan on your overview section of your self serve account
• perform a RESET of your device's NETWORK SETTINGS
• check your APN settings: https://www.publicmobile.ca/en/on/get-help/articles?q=apn

NOTE to Perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.