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Number not registered on network

Ugin03
Great Neighbour / Super Voisin

Hi, please can you assist as we are receiving the error number is not registered on the network. 

3 REPLIES 3

softech
Mayor / Maire

@Ugin03   Please provide us more details

 

did you just activate?  if so, you picked a new number?

if you are with PM for sometime, is this phone you are using it now a new phone you just got?   did you try to put your PM sim in another phone?

did you login to My Account and confirm if status is Active

 

JL9
Deputy Mayor / Adjoint au Maire

You can devicecheck.ca just to make sure it isn't blacklisted 

esjliv
Mayor / Maire

@Ugin03 

Try one or more of the below:

 

*turn off your phone, remove your SIM card, leave off for a couple minutes, reinsert your SIM card, then restart phone

*go into airplane mode, then going back to regular mode

*perform a reset of the device's network settings

 

Perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.