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Number not registered on network

Great Neighbour / Super Voisin

Hi, please can you assist as we are receiving the error number is not registered on the network. 


Mayor / Maire

@Ugin03   Please provide us more details


did you just activate?  if so, you picked a new number?

if you are with PM for sometime, is this phone you are using it now a new phone you just got?   did you try to put your PM sim in another phone?

did you login to My Account and confirm if status is Active


Deputy Mayor / Adjoint au Maire

You can just to make sure it isn't blacklisted 

Mayor / Maire


Try one or more of the below:


*turn off your phone, remove your SIM card, leave off for a couple minutes, reinsert your SIM card, then restart phone

*go into airplane mode, then going back to regular mode

*perform a reset of the device's network settings


Perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.


To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.


Find and tap Settings > System > Advanced > Reset options > Reset network settings.