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marwan · Friday

I transferred from Telus to PM this AM and still no network as of now. I answered YES to Telus to allow transfer. Then received text from PM saying I will receive my payment info and activation via email but still haven't yet. I checked the APN. Restarted phone many times. Not sure what to do.

softech · Friday

@marwan So, basically calls and data both not working? If thay is the case, it might be a SIM provision problem.

What is the phone message on top? No SIM? SIM not provisioned? No Network?

Open a ticket with PM and have them to confirm if SIM was provision properly:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

View solution in original post

will13am · Friday

@marwan , what model of phone do you have? Some phones require a network reset in order to work.

marwan · Friday

BlackBerry keyone

hTideGnow · Friday

Hi @marwan

Voice call working for both incoming and outgoing? If yes and only data problem, it is an APN setting.

Do you have and LG phone? If yes, you will need to Refresh Network settings. Let us know if it works

Update: see that you said you have Keyone, still try a network reset

marwan · Friday

Will try network reset.

marwan · Friday

No voicemails, wasn't able to make any calls or text, just emergency calls only

Yummy · Friday

Do you have self-serving account?

Does it say Active?

marwan · Friday

It's active, just checked my account

esjliv · Friday

@marwan - can you test your SIM card into another compatible phone to see if services work?

If not, then contact Public Mobile Representatives customer support agents (CSA) to check on your activation/account, by either two methods, found here:https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

More troubleshooting found here for your model of phone:

https://www.helpsmartphone.com/en/android-blackberrykeyone-howtofixnoservice

BKNS27 · Friday

@marwan

Did you reboot by holding down the power button and powering off?

Most people just turn off the screen but it needs to be powered off.

Community

No network after transfer