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No network after transfer

marwan
Good Citizen / Bon Citoyen

I transferred from Telus to PM this AM and still no network as of now. I answered YES to Telus to allow transfer. Then received text from PM saying I will receive my payment info and activation via email but still haven't yet. I checked the APN. Restarted phone many times. Not sure what to do.

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@marwan So, basically calls and data both not working?  If thay is the case, it might be a SIM provision problem.

 

What is the phone message on top? No SIM? SIM not provisioned? No Network?

 

Open a ticket with PM and have them to confirm if SIM was provision properly:

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

 

View solution in original post

17 REPLIES 17

will13am
Oracle
Oracle

@marwan , what model of phone do you have?  Some phones require a network reset in order to work.  

marwan
Good Citizen / Bon Citoyen

BlackBerry keyone

hTideGnow
Mayor / Maire

Hi @marwan 

Voice call working for both incoming and outgoing?  If yes and only data problem,  it is an APN setting.  

 

Do you have and LG phone?  If yes, you will need to Refresh Network settings.  Let us know if it works

 

Update: see that you said you have Keyone, still try a network reset

marwan
Good Citizen / Bon Citoyen

Will try network reset. 

marwan
Good Citizen / Bon Citoyen

No voicemails, wasn't able to make any calls or text, just emergency calls only

Do you have self-serving account?

Does it say Active?

marwan
Good Citizen / Bon Citoyen

It's active, just checked my account

esjliv
Mayor / Maire

@marwan - can you test your SIM card into another compatible phone to see if services work?

 

If not, then contact Public Mobile Representatives customer support agents (CSA) to check on your activation/account, by either two methods, found here:https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

More troubleshooting found here for your model of phone:

https://www.helpsmartphone.com/en/android-blackberrykeyone-howtofixnoservice

 

BKNS27
Mayor / Maire

@marwan 

Did you reboot by holding down the power button and powering off?

Most people just turn off the screen but it needs to be powered off.