I transferred from Telus to PM this AM and still no network as of now. I answered YES to Telus to allow transfer. Then received text from PM saying I will receive my payment info and activation via email but still haven't yet. I checked the APN. Restarted phone many times. Not sure what to do.
Solved! Go to Solution.
@marwan So, basically calls and data both not working? If thay is the case, it might be a SIM provision problem.
What is the phone message on top? No SIM? SIM not provisioned? No Network?
Open a ticket with PM and have them to confirm if SIM was provision properly:
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
@marwan - can you test your SIM card into another compatible phone to see if services work?
If not, then contact Public Mobile Representatives customer support agents (CSA) to check on your activation/account, by either two methods, found here:https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
More troubleshooting found here for your model of phone: