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Remi3
Great Neighbour / Super Voisin

I forgot my account password 

6 REPLIES 6

esjliv
Mayor / Maire

@Remi3 wrote:

I forgot my account password 


@Remi3  - have you ever registered for a My Account / Self Serve account?

If not, you can do that here: https://selfserve.publicmobile.ca/self-registration/

 

Otherwise, others have you covered.

Yummy
Mayor / Maire

Click on Forgot your password

Yummy_0-1643157521125.png

You will have to provide security answer. If you forgot that too, contact CSA for assistance.

BKNS27
Mayor / Maire

@Remi3 

Just login to your Self Serve account and click on Forgot Password then you will get an email to your registered email.

0PX9O4
Deputy Mayor / Adjoint au Maire

@Remi3 

 

If you do need to contact a PM agent, I would recommend the second option (private message) that my friend has described above ☝🏽

 

The chatbot doesn't work reliably.

BeachNBeer
Deputy Mayor / Adjoint au Maire

@Remi3 

 

Contact customer service agents. 

 

Open a ticket via: 

 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

 

or send a private message to: 

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

0PX9O4
Deputy Mayor / Adjoint au Maire

@Remi3 

 

Fastest way to regain access is to use the Forgot Password link. Do you remember the answers to your security questions?

Need Help? Let's chat.