01-25-2022 01:26 PM - last edited on 01-26-2022 10:04 AM by Dunkman
I forgot my account password
01-25-2022 10:12 PM
@Remi3 wrote:I forgot my account password
@Remi3 - have you ever registered for a My Account / Self Serve account?
If not, you can do that here: https://selfserve.publicmobile.ca/self-registration/
Otherwise, others have you covered.
01-25-2022 07:40 PM
Click on Forgot your password
You will have to provide security answer. If you forgot that too, contact CSA for assistance.
01-25-2022 02:39 PM
@Remi3
Just login to your Self Serve account and click on Forgot Password then you will get an email to your registered email.
01-25-2022 01:31 PM
If you do need to contact a PM agent, I would recommend the second option (private message) that my friend has described above ☝🏽
The chatbot doesn't work reliably.
01-25-2022 01:27 PM
Contact customer service agents.
Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.
Fastest way to regain access is to use the Forgot Password link. Do you remember the answers to your security questions?
