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I wonder why I can't make any payment on my account.

mjaypoody
Great Neighbour / Super Voisin

Worked well over the past months. 

2 REPLIES 2

hairbag1
Mayor / Maire

@mjaypoody 

did your payment card expire recently ? If you're stuck, just get to Shell gas or London Drugs and get enough Public Mobile payment vouchers to cover cost of regular plan renewal...then dail 611 to add them to your account for renewal. Then deal with payment card issue at your leisure.

BKNS27
Mayor / Maire

@mjaypoody 

Are you on AutoPay (Subscribe)? 
Or are you paying with manual payment with vouchers?

If it is by AutoPay, login to your accounts and check if Subscribe button is enabled for future payments.

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