03-25-2023 01:05 PM
Hello, I never received my SIM card ordered on December 30th. How can I get one? Thank youorder 49155
Solved! Go to Solution.
03-27-2023 01:34 AM
I bought a public mobile sim card on Amazon for 6.99 and it was delivered within a few days. If you can deal with rebuying, this might be an option.
03-25-2023 01:08 PM
@Yvans this is way to long the wait
did you buy one elsewhere instead?
open a ticket with PM support. Maybe ask them to reimburse you the cost for you to buy in person at a Telus/Koodo store instead of waiting for another one again
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
@Yvans
Sim Card should have arrived within 2-3 weeks.
You will need to contact customer service agent.
Send a private message to moderator through the following link :
