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trying to port number tells me is not a canadian number

Great Neighbour / Super Voisin

im activating my sim card and trying to port my number from rogers and it tells me is not a canadian number


Mayor / Maire



the error " is not a canadian number" is either because 


  1.  you are trying to port in from Koodo prepaid
  2. or  you have attempted activation once and saw some error and you decided to re-attempt to activate a second time.  But the early activation attempt was holding up the porting request



If you are porting in from Koodo prepaid, you have to activate with a new number first.  Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.


if you are NOT porting in from Koodo prepaid but was re-attempting the activation a second time, you will have to open tickte with PM support and have them to clear up the earlier activation attemp


Please open ticket with them by direct message:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there


Mayor / Maire


Check to see if your number can be ported to PM: 


If It can be ported, contact a CS_Agent to help you complete your porting.