Hello,
Thank you for your previous reply. I am following up because the issue is still unresolved.
The problem appears to be that my personal phone number was placed onto my father’s phone/account, and my phone should have my own number active. My father’s Bell number also still needs to be correctly transferred/restored to his Public Mobile line.
I understand there may have been confusion because two accounts were created using the same email address.
Please escalate this urgently and advise the exact steps to separate the two accounts correctly and restore:
1. My phone number back onto my phone
2. My father’s Bell number onto his phone/Public Mobile account
Please confirm what information you need from me and the timeframe for resolution.
Thank you.
@Andu
