Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This is the third time I have asked public mobile to send me a SIM card and they haven't sent me one yet is this common?
Unsuccessful registration of new account with P M with new phone #, no porting. Error code 821
How do I access my call log history?
I need to change my banking information and email address .
I’m looking to know if Public Mobile has any support for customers in Atlantic Canada due to the hurricane. We just got power back last night after 4 days without but still no internet so I am almost over my data (besides using it to contact family, ...
I purchased an Apple iPhone 13 Pro from a friend. I checked the general settings on the phone and it says "carrier locked" - "SIM Locked". It was on a former Rogers network. Does that mean he needs to ask Rogers to unlock the phone before I can use i...
I have 2 phones with public mobile, both will not let me use the data available. I've worked with the tech at the store, and the phones are not blocking data usage. I'm paying for data that we are not able to use, month after month it shuts down be...
I've spent over an hour yesterday evening and tried again this morning, but I can't activate my daughters sim card because it won't accept my credit card(s). I've tried different cards and same issue.I think I've used up the value of the refer-a-frie...
Hello, my plan began at 24th of september...My minutes usage shows a consumption of 51 mn from 100mn and my usage history shows max of 5mn outcoming/incoming talk. please clarify
For many reasons we have needed to use data as a result of losing our power and internet - today is day 5 ! I have 5 PM customers in my house and am certainly hoping that PM offers top-up data for its customers in PEI.
Is the US Roaming - Talk Text (10-day) plan still a good option for traveling to the US. Will we connect to their 4G towers or only the 3G towers that are now decommissioned? I also have a sim card with Koodo but their Easy Roam plans are $12 a day
Hi. We are located on PEI, which has been devastated by Hurricane Fiona, and have been without power for 5 days and our data is getting low. We are wondering if Public Mobile is offering additional free data like the other major telecommunications co...
There's a circle with a trace in the middle on the top of my cell phone. Since it shows for now 3 weeks, I cannot place calls. How can someone help me. I don't have a plan but I have prepaid card. Even the numbers of the prepaid card I cannot enter ...
Iv reset my pw and still cant log in
I've was with PM for close to 6 years, but decided to port out to another provider earlier this month. I did this for a few reasons... I got an unbelievable deal, I'm getting unlimited CDN calling and 9GB of 3G speed data followed by unlimited 128kbp...
Having issues renewing my monthly plan
I need to submit a ticket! Is there a real person I can speak with?
Are they doing anything for customers that are affected by hurricane Fiona
I would like to port my telephone number to shaw mobility. I’ve already provided shaw with my public mobile phone number and account number. I’m waiting for the text message from public mobile for my consent reply “yes” to port over my phone number...
I bought add-ons 1 GB and paid $15 but I can't connect the internet and can't see add ons on my account. I am not able to do Uber tonight because of this problem. I don't want to waste my time anymore. (I spent 3 hours to get support but no result.) ...
Someone in the family no longer needs their account. Is selling the account an option? If so, can anyone offer suggestions to safely transfer a PM account over to another person? Also can anyone assign a ballpark $ value for this 22 month old account...
If I change my plan Do I have to switch to points? and will I still earn $1.00 Anniversary Credit $2.00 auto pay. I already know points are worth more I am helping my mother-in-law Im not sure what to tell her trying to give her options I manage all ...
Hi.I applied to chang my plan a few days before my renewal.But noting changed and i am in last plan yet.
Hello, I'm currently using a friend's phone because I used all my data in a span on 4 minutes which I think is really weird. I'm trying to change my plan but my email to login doesn't appear to be accepted by this site. I tried to reset my password b...
Did anybody in the community manage to snag one of these for $199? Is this a teaser ad or what? Everything else is overpriced and this is the only one that is worth getting but there is no stock.
Hi, today I activated the 15 dollar plan. I have an iPhone and each time I turn the PM data on and I turn off wifi it seems like when I send messages it’s taking my data. I am panicking rn. question 1: how do I know what exactly takes my data? Is it ...
We are getting Error Code 837
Hello! I will be away for the next month and don't want to be charged for service. My account currently has $60 in available funds. If I suspend my service for " lost or stolen phone " the day before my next plan renewal date, will I not be charged? ...
How much data can I upgrade at the same time?
