Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can’t log into my account new account

Hi I just activated my account and I can’t log in

Resolved! New SIM Card - money out of bank account, however haven't received an order confirmation email

I've ordered a SIM card, and the money has gone out of my bank account, but it told me during the order that my order wasn't processed due to something wrong with my billing information. I'm rather concerned I can't get in touch with anyone about thi...

Unable to log into my account

I created an account last week, but was unable to complete activation, as I needed a Public Mobile SIM number. I now have that, but am unable to get into my account to complete activation of my phone.It says my email address is no longer valid...and...

Need Utility Bill / Invoice

Hi, I am setting up a bank account and I need a utility bill with my address and name for verification. Can I please get help on this. Regards,ovidapinto

New cell phone

Hi,I have an account with public mobile but I am having issues with my phone. I have another phone, same as my previous phone...samsung galaxy A5.... How do I activate my new phone? How do I deactivate my current phone? Can i just transfer the Sim ca...

Link for referral code - Can you add manually the SIM to the URL?

Is there a way to add the SIM card number to this URL (its fake) https://activate.publicmobile.ca/?raf=xxxxxxIf yes, what would it look like? Thanks

Re: [Price Change]: 1GB Data Add-on Now $15

How do I get a hold of public mobile I forgot my account information and I want to add more data

Resolved! Covid 19 Relief from payments, any financial relief being offered?

Having difficulty coming up with payment on my 3 accounts with Public mobile due to COVID, lost job and CERB not enough to my bills/living expenses..been reading that other cell companies are offering some financial relief during this time for their ...

Re: sim card activation

I bought two sim cards in December, I have activated one right away and it worked. When I tried to activate the second one this week (end of June) it says sim card not valid.

Data access

hi I just signed up and entered the apn info.It comes up as saved and now shows public. But when i turned off my wifii to test it...it said i was off line. Help please

Data

Will public mobile notify you when your data is starting to run low?

Resolved! App

Does public mobile have an app?

Resolved! IMEI card

I'm trying to set up an account. My imei card (which I purchased from Virgin Mobile last year) has 15 digits The Account Setup asks for 19 digits Can I use my imei card or will I have to purchase a new card? Thanks, Carl

Service cutoff in error

Payments processed on Visa every month. My Public account shows payments going through every month. Service was cut off due to non payment in error. I had to push $20 into account to get reactivated. Please advise.

Visa Issues

I'm trying to activate my account and it says my Visa is invalid. I called the company and there is no issue with the card.

New Blu phone

Blu have just announced a new phone which looks like good value and decent specs for the price. Priced at USD150 or promo right now at USD100, I wonder what it will cost here? Full review here: https://www.reviewgeek.com/46019/blus-g90-has-a-big-scre...

I have a iPhone 6 that is saying "SIM Not Supported"

Alright, my phone is already locked by Public Mobile and I got a SIM card today and it's saying "SIM Not Supported". I wanna unlock my phone but I cannot fill out a ticket.

Payment on account to unsuspend service

I ended up buying two vouchers, because the first one wouldn't work. Now the second one won't accept the number as well, a 50.00 and now a 40.00.... even the attended at Walmart processed the second one, won't accept the voucher number. This is ver...

1G Bonus Flash Sale June 23-25 2020

Resolved! 1G Bonus Flash Sale June 23-25 2020

Hi Community, I'm brand new to Public Mobile and excited to be saving loads of money! I entered my email address for the flash sale of 1G bonus for the first 6 months. When will this be reflected on my account? I don't see it in my "Plan", "Rewards"...

I am being ignored by PM for several months now. I'm locked out my account.

I wrote several time to PM with no answer. My last polite message following protocol kindly sent to a so called moderator is dated from 4 weeks ago and it is still unanswered. I have been a client for so long I can't remember... 10 years +

Resolved! adding new phones/sim to existing account

how do i set up multiple phones (each with their own SIM) on my account?

Resolved! Alcatel Go Flip Compatibility ?

Has anyone used an Alcatel Go flip phone with PM. The model is 4044V. I cant seem to figure out if it's compatible on willmyphonework.net or the Public Mobile phone compatibility list. Most of the Alcatel devices aren't even compatible with the frequ...

Resolved! autopay

Hi..my auto pay is due today and just realized I need to replace my old credit card with new credit card..that is done now. Will the system recognize that and take my payment or do I need to reactivate my plan again in order for the payment to be tak...

New account

Just active a new sim card. I can send text message. However, i can not call out and receive call. Why?

referral code

Tried alot of times to input a friends referral code while activating my line, but it wasnt going through

Re: PROMO: $35 2GB Plan Limited Time Offer

I received an email saying if i came back to public I would receive 15$ a month discount. Ok so i signed back up with public, So when do I receive my discount. Currently paying 50$ a month plan with no discount??? what gives????

Canada wide calling

I have $40 per month plan no canada wide calling can I change it

Resolved! Data usage on iPhone despite turning cellular data off

I was wondering if anyone else has experienced the same issue with using an iPhone and if they managed to resolve this. I just switched to Public Mobile today and chose the $25 plan with 1 GB and wanted to be more conservative with data usage because...

Ordering SIM

How long does it usually takes for the SIM card to arrive if I order a SIM card to PM? I live in downtown. How much is the shipping fee or does it vary from my location? Anyone knows a good place to order sim card with fast and cheap shipping fee?

Community

Forum Posts