[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
PSA: Do not switch to Public Points!
Everyone would have received the More is Merrier email by now or shortly. They have also made it appear that Public Points is the way to go. For the customers on the old rewards system careful not to get baited into switching to Public Points. There ...
Resolved! Number port help
I activated my public mobile account. My phone says sos. It’s been 3plus hours with no phone. Help please
Account not activating
Hi i paid for the month and it still says i have no minutes and i payed for the $25 plan
Resolved! My City isnt available to select
Hi, I'm updating my address and Surrey is not an option under BC.
Public mobiles so called 4 g
long time member.. .. so don’t need to be told to do this do that.. terrible data service as of late.. 3 g worked better.. not sure what’s up.. it’s not my settings or my choice of phone… stating my experience..
Resolved! I did not receive any of my refer a friend discount
I activated my 2 kids phones on the same day. Daughter did not get my referral discount applied. Son did?
Resolved! Discount plan code missing
When I signed up, we missed adding the discount plan code and only added the referral code. How can I go back and add this code to my plan so that I get the $20/mo discount? Also, the plan is no longer showing these savings on the website so how can ...
Calls are down?
Need help ASAP call feature is completely down. Can't login to account website seems to be bugged. Password reset doesnt work.
Resolved! Reward minutes
Can I use reward minutes to use Public Mobile while Spain on holiday ?
Resolved! Holiday rewards - 2022
Received email with this PM Christmas gift - It advises that in order to get the free data ta espond to text with a YES2 --is required--- However any and all texts received from PM I promptly delete --- I'm concerned that I possibly have deleted the ...
Help! Opt out of new points program!
Dear all,I have just accidentally opted into the new points program. It says it will need 4 days to implement the change. How can I contact someone in Public Mobile to cancel that please?I chatted with the bot and it directed me to a page to submit a...
Resolved! Canada wide minutes
Why do I get a notification of low minutes when I have lots of Canada wide long distance minutes that I purchased. I thought they could be used for local minutes too.
My account
I need my four digit pin please
Refer a Friend Points
I referred a friend. She used the referral code when signing up however I am not getting any referral points>
Resolved! Redeemed an add-on with points. If I don't use it, does it still expire or something?
Hi Community,I'm a bit new here so point me out if this post has issues. So I accumulated enough points that I can purchase an additional 200MB of data add-on. My current plan offers 250MB which during the day is enough most of the time (since I work...
Switching from 3G Plan to 4G Plan
I just upgraded my plan from 3G Plan to 4G plan, the one with 15GB. Do I need to do something to change my network to 4G or will it do that automatically?Yesterday on the account page, it was still on 3G but then I opened my account on incognito and ...
Resolved! Logging into my account
When I try to log into my account I get a page expired notice every time. How can I get into my account?
Roaming
I purchased add on roaming. All paid for. Not working
Resolved! texting wont' work without WiFi
Both my kids are on iPhones and can't seem to be able to text me, send pictures, etc when they arent' within WiFi, without using up theire data (which they have VERY little of). This is not what we signed up for. Can someone help us figure this out...
Resolved! Add on data
My account clearly shows that I have 2Gb of added on data that I bought, but when I’ve used up my plan data for the month, it doesn’t roll over to the added on data. What do I need to do to activate that added on data?
Re: refund and renewal
I need a refund of $70 back… for the $20 ad on plan and I also accidentally charged my card twice for $56 twice for my current plan. I also need for my plan to be renewed before the due date. I am unable to do it from my account.
account closure
Hi, I transferred my plan to other company and how can I confirm if my account has been closed and the pre authorized payment has been quitted in your system.Thank you.
Have set up new sim card but cannot use phone
Last payment pre-authorized Nov 11. Next payment due Dec 11th. How long does it take for cell phone to rectivate? Current status is active for account.
Resolved! Porting to Public Mobile from Zoomer Wireless
Good Morning, I ported my 2 lines to Public Mobile yesterday. Just wondering if I need to contact Zoomer Wireless for final billing or they will sort it out.
RE: Holiday free 2Gb + 500 LD mins add on.
My dad uses a PM plan, which is managed by me. He is out of the country for 2 months and may not be able to receive the text for Free add on nor will be able to send a YES reply to get this add on. Can you please help me manually add this add on to ...
Purchased wrong add on
I thought I was purchasing a US Roaming add on, but it turned out it wasn't US Roaming. Is there a way to get a refund?
Daughters phone not working for text or call
My account when I sign in says active. when I talk to an “agent” it’s telling me her account was deactivated and I need a new SIM card? I never deactivated her account so why is this an issue?
Data Usage shows 100% but it's not correct
hi, the website is showing my data usage as 100%, but I don't think that information is correct. I have downloaded the usage history and from the beginning of the current cycle (November 11) I have consumed roughly 788.52MB, definitely not 1GB. I can...
User name and password
Hello my user name and password isn't working
