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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account active

Hi my name is Jasmine. My account and phone no is active. Outgoing calls can be done. But incoming calls goes immediately to voice mail. No issues with phone. How can I solve this ?

Resolved! Voucher

I bought two prepaid vouchers, one for 30 and one for 50, 11 mins later I call to put on my account . 30 goes on, 50 said code was already used. Now it's been two days and can't get anyone to fix it. I wanted the full 70$ plan, I've already used 10 f...

Resolved! Wondering why there is weekly 611 maintenance

Seems like every week the 611 says they doing routine maintenance...at least once at month if not every week...checked announcements and nothing posted there since September about maintenance...not the end of the world but pretty annoying that the so...

Resolved! Bill payment

I could not log into my account or find my bill and my line was deactivated last night

Resolved! Can't Login

Hello,I wanted to go login and update my credit card info, but apparently the site is unavailable/down for maintenance the moment I enter my email and password? I've already tried another browser (Edge, when I usually use Chrome), cleared my cache on...

Last Dominican Question

Over charged

I did pay 6$ monthly for a few months, for any reason PM charged 7$ this month. Want a credit.

Resolved! Refund

How do I get my outstanding balance to my account

Resolved! Need to update new credit card info and forgot password to account. My plan has been expired.

Hello, I recently got a new credit card and my payment plan was for my old credit card. My phone plan did not renew and I want to update my new credit card info to renew my plan but I forgot my password to my account. I tried the "forgot password" op...

Resolved! Unable to access my account after switching to another provider

I am no longer able to sign in to my account after moving my phone number over to another provider. I entered my correct email and password and it just says "invalid password" - even though I logged in 5 minutes before making the switch (only I have ...

Data Usage in Account Status do not add up with Usage History

Hi I am currently using 5GB at 3G Speed plan and my Plan Cycle is between Oct 16, 2022, and Nov 15, 2022. I had notification saying I'm using over 95% of my data allowance. The Account Status page had indicated that I had already used 4.6G of date...

Resolved! Question

How I can found my email address I used when I get my number?

Cannot update credit card information

Hello, Every time I try to enter a new credit card, it just says "Oops! Something went wrong, please try again later." I tried clearing cache, etc, but doesn't appear to be a browser issue. Yes, I am using the correct credit card number, expiry date,...

New RAF ends Oct 31. Clue me in please.

@J_PM 1. Almost 3 in a row. This one a test to see if new lower price plans are appealing?2. Is it 5 x $5 or 6 x $5?3. Last one had a lot of anomalies/disconnects!若4. The 6 month phrase....what is that covering/preventing......or is there a typo err...

Resolved! Request for cancellation of phone # 29 and 24

Hi,I am public mobile client of having phone # 2*********9 and 2*********4.I not interested to continue with the public mobile services any more. Would you pl. cancel the service and mail me the outstanding balance. Thanks, Jahangir Edited by Shawn...

Resolved! Sim card

I tried buying a sim card online. The page says" zip code does not match billing address". My bank account was charged.

Resolved! Can't sign in

My phone plan is on another email and i'm unable to sign into that account to change the phone plan

Can any body help me? I am going crazy with these people ignoring my tickets

My phone was lost. The person who brought it back to me seemed to have changed the sim to match it to their own telephone number. As Such, I was receiving and sending texts, but no phone calls. To make a long story short, they did not get back to me ...

MY account is suspended

Hii cannot update my payment method, i get the messageOops! Something went wrong, please try again later.

Where is my USA Roaming add on that I paid for ?

I paid for a USA Roaming bundle (talk, text and data 250) , have the receipt, but NO ADDON is on my phone ! Why !?!?!!? I have available funds , the add on should be IMMEDIATE … why isn’t it ? Disappointed

Public mobile

I do I check my activation code

Resolved! I cannot receive picture or video by text message

I cannot receive picture or video by text message, currently I have $13 plan. Everyone have the same?

Resolved! Re: Can I phone public mobile and talk to a person? ....and what is the number?

I can`t use my phone as I keep getting a message that my account has been closed due to lack of payment or so it seems. That is nonsense as I have auto payment and, when I checked my balance, found that I have $3 still in credit. Every time I log in ...

Resolved! Automatic monthly payment

Hi, How can I make Public Mobile payments every month automatically? Thanks

Resolved! Did not receive the reward for referring a friend before spetember 30 get 5credits for 5 months

I referred one friend before September 30 and until now both my friend and I did not receive the 5 credits for this month, I have checked my next bill payment, and there are no 5 dollars rewards. what can I do right now?

Resolved! Worst service ever

Why are there no human beings in this company that can actually help me like I do Not want to chat online give me a phone number for customer service

plan

why did my plan not renew ?? I have been on pre-authorized payment ...

Resolved! Plan malfunctioning

Hello Community,I have a basic plan with 100 minutes Canada-wide, unlimited international text, and 250 MB of data, however, my plan only works every other time since I came back from vacation and put back my public mobile SIM card. During this trip,...

Resolved! New SIM card?

I am looking to upgrade my phone to a Samsung s22. I have an s9 right now. If I buy an unlocked version online, do I also need a new SIM card?

Resolved! Change plan after renewal

Hi - my plan renewed today (90 day plan). I want to change to the newly discounted 40/month 5gb 4g plan (30 days). How do I do this? My only option online is to do it in January. They're the same price/month. Thanks

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Important Update: eSIM QR Code Now Included in Activation Summary Emails