I ordered a new plan last month, but not changed at all.

[darrenjjj7]

Hi,

I ordered a new plan last month, but not changed at all.

It is supposed to be change today, but the plan is still old one.

I wanted to change 4.5G at 3G speed to 15GB at 4G speed.

I paid already for 4.5G at 3G speed.

The website yesterday said it would change automatically today, Dec 10th.

But not changed at all.

I couldn't talk to someone or chat.

[yackinlyn]

give to another day and try to log in under incognito mode. their web has glitch using normal window. if not, go see underneath at their web,find chatbot to create a ticket, remember you need your comminity PIn,otherwise you have provide a lot info to verify that is you, good luck

[JK8 · Accepted solution]

@darrenjjj7 

Clear your browser cache and open a new browser window in incognito.