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Overcharge my bill

AmyChan
Great Neighbour / Super Voisin

I checked my account balance and my account has been overcharge. Please have your customer service agent to call me

 

7 REPLIES 7

BKNS27
Mayor / Maire

@AmyChan 

PM is a self-service online serve so no staff will call you.

You need to contact a CS_Agent by type in Create a Ticket through SIMon Chatbot on the bottom of the page or private message on the envelope icon above.

They will reply back by private messaging.

Please note that all overcharges will remain in your account as credit that will apply to your next bill.

If you ask for a refund for a CS_Agent, it may take up to a month to process so just leave it as a credit.

Meow
Mayor / Maire

PM does not call customers. You are communicating with customers like you.

What is overcharge? How do you know it is overcharge?

dust2dust
Mayor / Maire

Nobody will call you.

Where do you see this overcharge? Do you see an extra balance in your account here? If so then just leave it for the next renewal. Did you try to change plans and maybe it didn't go through? Did you have some trouble signing up initially?

Handy1
Mayor / Maire

@AmyChan @Unfortunately no one to talk to on phone , everything here is done online 

softech
Oracle
Oracle

@AmyChan   before opening ticket with PM Support

can you explain how much it overcharge? Maybe we can explain it quicker than PM support to reply you

 

Also, make sure you login My Account using Incognito mode to get the correct info

 

hycm53
Deputy Mayor / Adjoint au Maire

@AmyChan wrote:

I checked my account balance and my account has been overcharge. Please have your customer service agent to call me

 


Chat with Simon for overcharge, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

Handy1
Mayor / Maire

@AmyChan 

Getting help from agent , through automation

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

 

Or  get direct help from a agent right here in the community ( my preferred choice )

  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work
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