12-28-2022
12:35 PM
- last edited on
12-29-2022
12:18 PM
by
Dunkman
I checked my account balance and my account has been overcharge. Please have your customer service agent to call me
12-28-2022 12:58 PM
PM is a self-service online serve so no staff will call you.
You need to contact a CS_Agent by type in Create a Ticket through SIMon Chatbot on the bottom of the page or private message on the envelope icon above.
They will reply back by private messaging.
Please note that all overcharges will remain in your account as credit that will apply to your next bill.
If you ask for a refund for a CS_Agent, it may take up to a month to process so just leave it as a credit.
12-28-2022 12:49 PM
PM does not call customers. You are communicating with customers like you.
What is overcharge? How do you know it is overcharge?
12-28-2022 12:38 PM
Nobody will call you.
Where do you see this overcharge? Do you see an extra balance in your account here? If so then just leave it for the next renewal. Did you try to change plans and maybe it didn't go through? Did you have some trouble signing up initially?
12-28-2022 12:38 PM
@AmyChan @Unfortunately no one to talk to on phone , everything here is done online
12-28-2022 12:37 PM
@AmyChan before opening ticket with PM Support
can you explain how much it overcharge? Maybe we can explain it quicker than PM support to reply you
Also, make sure you login My Account using Incognito mode to get the correct info
12-28-2022 12:36 PM
@AmyChan wrote:I checked my account balance and my account has been overcharge. Please have your customer service agent to call me
Chat with Simon for overcharge, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help
12-28-2022 12:36 PM
Getting help from agent , through automation
Or get direct help from a agent right here in the community ( my preferred choice )