Did not receive text for holiday reward 2GB data

[hthan]

Hi, both my wife and I are existing public mobile customers but neither of us receive text for the holiday reward. Is there another way to claim it?

[hthan]

Thank you for the replies. I tried texting YES2 to 4911 but it didn't work, so I just submitted a support ticket.

[hTideGnow]

HI @hthan 

it is not too late.

Please open ticket with PM CS agent today and they will add it back for you quickly.  My friend did it and got it back in couple hours

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@hthan @Also you wanna try to get this resolved before dec 31/2022 as offer ends on that date 

[Meow]

Not to worry!

Contact agent to add your bonuses manually.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[Handy1 · Accepted solution]

@hthan @First try texting YES2 4911 . If that doesn’t work you need to open a ticket 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work