Hey I wanted to register for the 3gb + 12gb for 12 months but got the wrong plan

[KaranBrar]

I activated my Sim through the chat services and they gave me the wrong plan. I wanted the 3gb+12gb for 12 months + 3x points for $35 but they gave me the 15gb plan for $40. I've been trying to switch to the plan that I wanted but it won't give me any of the promotions. Can someone help me with this. 

[KaranBrar]

Hey yeah I double checked with an agent as well to confirm it. I think the confusion started when I asked for the 15gb plan with the bonus data

[KaranBrar]

Awesome thanks just went through the process and submitted a ticket 

[Handy1]

@KaranBrar @Do you know you have the wrong plan somtimes you need to sign  in incognito . To see your proper plan or clear or try this 

Refresh page                                   ^^

if your plan still wrong you will need help from a agent , and remover when you change plan to change on renewal when and ever if . Otherwise you will loose your prepaid service your currently on 

[softech · Accepted solution]

@KaranBrar   are you new customer and you already activated a plan, the wrong one?

If so, you can try to open ticket with PM support using Chatbot and I believe they can help to switch it to the correct one

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there