[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Asus Zenphone Maxplus not receiving text messages
My text messages were working fine up until about a week ago. What is going on?!? I need this for work purposes ASAP!!!
I can't pay my monthly subscription, I'm using debit visa card
Hello, I can't pay my monthly subscription, I'm using debit visa card, I already double checked the information matches my card and client information, what shall I do?Thank you.
Resolved! I am outside of Canada and can't receive SMS for porting to another network. Its urgent!!!
I am outside of Canada and can't receive SMS for porting to another network. Its urgent as the SMS is only valid for limited time.
Can I change my number to old number.?
I switched from chatr to public. I am hoping to get my old number back. How can I if possible?
No texting
I just switched to you guys yesterday. My data works fine. My calls work fine. But my texting does not work.
Voicemail Problems
I know that I have three voicemail messages (and the indicator on my phone says I have voicemail) but when I dial into the voicemail it says I do not have any voicemail. Also I set up a custom voicemail message but it never plays only the default ...
Resolved! receive call from 2 iphones
Hi, I recently change my iphone. meaning: switching the SIMM from 1 to another and also transferring all data and application. Everything is working fine, but a funny thing is happening: I receive call now on the new phone (with SIMM) and also on the...
Activation
esim card was selected by mistake. Was charged $5. But reallyI need the regular card. If I purchase the regular sim card and put it in can I still continue with the activation?
Can I cancel and come back?
My daughter has... 1gb at $25New Clients get... 4gb at $24 Can I cancel and resign up for my daughter at the 4gb plan?Also, can I keep the phone number or do I have to port out and come back?
Resolved! no SIMM Available
My friend has just moved from Fido to Public Mobile. He is using an Iphone. He now get the message: no SIMM Available, intermittently. He has either to reboot or to unload the SIMM to made it work again. Does anybody know the solution for this proble...
Data connection not working
I used to use Koodo before and I changed to Public mobile yesterday. Phones calls messages everything is working but my data connection is not working. I didn't change any settings or did anything. Did anyone else find this problem.
Resolved! activating my account
I subscribed for the plan and selected the e-sim. unfortunately my device does not work with e-sim. I purchase the physicals sim card. How I can have my plan activated. Also I want to get the credit for the e-sim I paid.
How/Where do we report technical bugs and issues about the Community forum?
I recall that there used to be a specific thread or sub-forum for this. But things have been reorganized and I am unable to find it.I refuse to submit anything to stupidbot. Ever. If Public Mobile (Telus) won't make the human effort then neither will...
Resolved! Why do Quebec residents always get more plans and promos to choose from?
Quebec residents (almost) always have more plans and more promos available to choose from.Everyone else in Canada (almost) always has fewer plans and fewer promos available to choose from.I can understand the reasons for why it used to be this way - ...
Resolved! Incoming call sometimes goes directly to old service provider voice mail
Looking for a quick resolution to the above issue.
Fraudulent charges to my bank
My bank account was charged 35 $ and I have never used your service
Resolved! Will Add-On be automatically renewed every month? "Add-On: US Roaming - Talk Text (15-day) $15.00"
Hi,If I get the "Add-on: US Roaming - Talk Text (15-day) $15.00" today, does it start today? Also, will the add-on be automatically renewed? I just need it the one time for a trip to the US. I am currently on a monthy plan: $29/mo 30GB on 4G. Any hel...
Resolved! Hotpot data sharing
Hi Public Mobile Community, Does anyone know if the $34 5G plan allows hotpot data sharing? I already have my hotpot turned on but still don’t seem to be able to get that working.thank you!
Reach agent open ticket
Trying to reach agent getting message ooops. Something went wrong, this is happening for few days
Refund
We paid on October 25, 2023 for 2 sim cards of amount $33.60
Resolved! Trying to log in to change my plan, but stuck in activation loop
I have been trying to change my plan and have been a customer for many years. However, when I log into my account it send me to a page telling me to complete activation. I don't want to activate a new line, I want to be able to change my existing pl...
transferring cell phone number from PC Mobile
having trouble transferring existing cell number to new account. The number is from a pay as you go plan from PC Mobile
Resolved! Lost simcard
I want to order a new sim card. My son has lost his sim card
Reinitiate phone transfer
My wife is having issues transferring her phone number from her previous provider to Public Mobile. She accidentally switched her SIM card before confirming the transfer and the transfer has cancelled and she now has both accounts active. We need som...
Resolved! Transferring old lost phone number
Hello. I have recently come back to Canada from Japan. Last year 2023 in March was the last time I payed for my physical Sim card. I moved to japan for 9 months so I did not pay for my Canadian phone and lost my original phone number.I just bought th...
Resolved! 4g versus 5g plan and battery drain
On a 4g enabled phone, if i move from a 4g to 5g plan, will it effect my battert drain?
Service
Payment how do I add my debit card to pay my bill
Resolved! Re: CID
When I call someone it displays to them "British Columbia". How do I get it to show my phone number instead?
Resolved! I canceled my plan.
I already canceled my plan a few days ago. I didn't pay next cycle. But I have questions. I can't use internet service like youtube, instagram. calling too? , can I call someone?My phone number is still active after 90 days, my phone number and acco...
I have a $15 plan want to change to the $24 promo plan
hi there. I am interested in changing my plan to the promo $24 dollar plan which has 4G data. Currently I have the $15 plan. Would that be possible? Also if this change can be done, will I loose my loyalty $$ off every month? Thank you!
