Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone worked this morning and now it will not accept or allow calling. I’ve done everything suggested and nothing. I need my phone for my job so need to resolve immediately.
HelloI contacted you because I didn't receive it after more than a month of purchasing the SIM, and you promised to send it again 2 weeks ago, but I still haven't received it.when can I get it? It's ridiculous that it hasn't come for over six weeks.I...
Maybe I'm looking in the wrong place but I can't find the add-on I purchased. It's working cause I'm in the US and able to get data and text. I just wanted to check how much was used from the 3 GB but it isn't showing up on my plan... Thanks.
My valid credit card works on other sites and did before on here. It will now not accept the card I want to use. Please help.
How do I talk to an agent?
I am trying to get my IME number but when I press #06# it says error.. why?
Hello, Yesterday I paid $25 for my plan and today I upgraded and paid $40 for the new plan. Could you issue the refund for the $25 plus taxes back to my account as the difference is less than a day. Needed extra data. @Eliza5
My account deactivated agian due to my expired card. Just got new card but it won't send me email for a 6 digit pin been waiting for 1hr plus.Sms dosen't work either please help!
when i call out the phone always show call back
I let my plan lapse by accident. My bad. I'm trying to log back in to fix it but I can't because my email isn't receiving the verification codes for some reason. My email is correct. Please help me log back in.
I have the $13 PM plan that gives me 50 min of Canada-wide talk time and 50 outgoing text. I normally use less than half of the limits but due to a situation I need more talk this month. I notice a bonus of 1000 Canada LD min in my account. Are th...
My sim card is broke , I have another old sim card here , am I able to swap them? If not how so I order a new one ? Thanks
I know this may be a little too late, but I got a text from PM over Christmas offering 2GB of free data and 500 international minutes. I said yes but they were never applied to my account (I can't see either, and CERTAINLY wouldn't have used 500 inte...
I locked my sim by accident now can’t use my phone
Hi: I have suspended his phone but he can still use it with his data plan. How to froze those too ?
Hi ! So i never registered to the self service and they say i need assistance to create one
I ordered a previously loved phone from public and all that was in the box was 15 sim cards. What do I do? Who do I contact?
Hi, I would like to know if the 100 minutes in the $15 monthly plan includes the mins of outgoing and incoming calls? Or is it just 100 minutes of outgoing calls, but unlimited incoming calls? Thank you~~
Hello, I activated a SIM card for my parents but they are no longer in Canada. Is disabling the pre-authorized payments enough to cancel the plan? or is there anything else I need to do?they would like to re-activate it in august when they come back ...
Have not received my order of March 7th, xxxxxx, for a phone. My previous Public Mobile phone stopped working.Please help!!!!!!
I have used the 100 min on my phone plan and have purchased 500 min ad-on and have over 400 min left and cannot make a phone call. Why?
Hi there, i am upset with your service. Using my public mobile account i can't add on the $15 unlimited usa calling and texting. The site says it goes through and i have 3 receipts that i have downloaded saying it goes through, however it doesn't ch...
I tried this option last month. Saved the changes and it never changed. Im trying again this month. How can i check to make sure it will actually happen?
Hi there! Looking to join the Public mobile family and was wondering if the promo of the $0 SIM card is still available if you activate in store? Or is the $10 SIM card fee mandatory? I am porting over an existing device and number to Public in case ...
My situation - I am travelling to the US for 10 days. My company does not allow me to travel with my phone. I purchased a sim card and added the cheapest $15 plan (3G speed). I had planned on added the $30 text, call, data roaming plan. While reading...
My purchased data is being used before my free monthly data. I thought the data that is included in my monthly plan would be used before my purchased data.
Hello,Good day!Since I change to Public mobile, when i logged in to my other account and needs an sms message for my verification code, i cant receive any sms message.Please help me out to solve this issue.Thanks a lot! Sincerely,Eden
I bought a US Roaming and Talk and Text 15 day package for $50 and it’s not working. roaming is on in settings. I changed APN to APN:SP.MB.COM and rebooted my phone. ugh. What do I do or how do I get a refund for the service that I’ve paid for that...
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