Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My story:1) I have two phones with Public Mobile for my kids. 2) I decided to move my own phone from Rogers to Public Mobile as Public Mobile is cheaper than what I'm paying with Rogers currently.3) I attempted to create a new account and subscribe t...
TLDR: need to update the shipping address for SIM card before first activationHello,I signed up for Public Mobile on Oct 30th and ordered a SIM card the same day. I still haven't received it.I noticed the address that it was sent to was incomplete - ...
Hello,I was on an LTE plan, 15GB/$40 and last night I switched to “5G 20GB/$34” and ever since then I have no internet on my phone. It shows 3G but it doesn’t work. It used to show LTE before I switched last night. So I know it’s not my phone. It’s a...
Does the Black Friday $34 20GB 30-day plan include unlimited Canada-wide talk? My old plan specifies this but the new one does not. TY
How to make new port request for Public to request Virgine to give my number? i created my account and approved the initial request but Virgin are not transferring my number to public.
Hello, my daughter is not yet with public mobile but she would like to be. Her present plan at Rogers is still active and is in her prior name. She has now legally changed her name, and would like to start with public mobile in the new name. She woul...
@CS_Agenti switched from Bell to PM yesterday when the same phone number but I cannot receive calls or sms message until today! Please help
I'm on a 15 day talk/text US roaming. Yesterday, hoping to prevent a lapse in service I added on another 15 day plan realizing that they would overlap. Then saw that I'd gotten data, not talk! Can I get that $10 credited, and how do I prevent laps...
I think we can't get text outside of Canada if we don't purchase the add-on. Could it possible making a add-on only for receiving text? @Public Mobile
My plan does not include text messaging. It used to be that whenever someone tried to send me a text message I would get a notice that some had attempted to send me a text. I seems to me that I'm not getting those notices any longer. Has Public Mo...
For that promo 20 gb for 34 plan. Fine print says you can use data in the US. Can anyone confirm?
How do I begin, I want to use my number with another carrier
Hi all,I'm trying to get in contact with the PM porting team, as my porting from zoomer to PM had failed. I entered IMEI, and through researching, I should have entered the account number instead. I received an error txt msg asking me to contact PM p...
Can I assume this promo plan ends after Black Friday ?
Hi, I got a text to get 5GB of data at 3g speed for $25.00 a month. It doesn't say any more then this on the text. My question is will I lose all my perks if I decide to go with this new plan? I have the old plan perks.
Hello,I urgently need new sim with same number but I am facing the following issue.My account from which I am subscribed is unable to login due to login code being sent to lost sim number. I created a second account for the purpose of seeking assista...
Hi! I’m currently on the 29/3GB plan, and I recently found that PM is now offering a 29/6GB plan (same price). I plan to set it to switch at renewal, but my question is if they will charge me right now or only at renewal (like what Fizz does). If PM ...
My primary line is showing SOS. I can switch to Travel line and it will work. How can I fix this?iPhone 13 mini with eSIM.
When do I expect to see 10% rewards rate plan and reward points back after the new subscription applied on Nov 16?
I just switched from Rogers LTE plan yesterday to the 20gb 5g plan with public mobile and I get no signal indoors (home and at work) so bad I can barely send a text but outside I get full 5g signal.Is it a setting that I need to change or just the si...
I could not make international calls although I have492 free minutes left
Yesterday some of my family members received a text message from Public Mobile with the promo below. It os not clear if this includes calls/text as well. Also not all family members received this sms."Public Mobile here. We've got a great deal for yo...
I’ve setup a new subscription for my next renewal but I forgot the details of the new subscriptions. It only tells me the price. How do I find out the details of the plan?
Hi, I'm new to public mobile. I signed up using a referral code. Aren't I supposed to receive 5 points as a welcome present and another 10 points for being referred to PM? My account is showing 0.Thanks!
Is there a package for the Caribbean that has talking and texting?
I'm currently on a 90 day plan. I would like to select the $34/mo 20GB Black Friday plan, but also lock in for 90 days and get the discount. The page still mentions the discount right above the plan, but when I go to change the plan, I'm never given ...
I switched over this morning the E-Sim didn’t work, so I went to the store 12 hours later and bought a new SIM card, and I still can’t make or receive phone calls
I purchased the $30 US add on. I’m now in Minneapolis. My phone won’t let me call Canada and no one in Canada can call my phone. Help!!
Sorry, but I have been checking my mailbox every day for more than two weeks and no SIM arrived.Public Mobile did not honor the promise they made. I don't trust you.I want my payment refunded back to my credit card
I'm using a $15 monthly plan right now. If I send a YES to the text message, will my plan change from the $15 to $25 or will they add up together for a total of $40 monthly plan?Also, there was no info about text messaging and calling included in the...
