eSIM suddenly not connecting

[nanaroo_17]

Unable to connect to PM as of Jan 31 AM, despite the service running smoothly just yesterday! I tried to reset my network settings, airplane mode on and off, and restarted my phone multiple times. My job is reliant on my phone coverage!! Any tips to try?

[will13am]

@nanaroo_17 , I assume that your account is still in active status.  If your account shows as active and you have issues connecting, please use the link below to reach out to support.  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437