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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22071 Views
  • 181 replies
  • 24 Bravos

Resolved! Phone number was not ported correctly

I can make calls but I can't receive them. I didn't receive the authorization sms when switching from Shaw to Public mobile, and it's been over a week so it's well past the 90 minute window to authorize. My Shaw account has already been closed

gilglezsofia by Great Neighbour / Super Voisin
  • 553 Views
  • 9 replies
  • 0 Bravos

Urgent Help Please

Purchased a new Samsung phone and my public mobile SIM card only receives and sends text messages. It DOESN'T call out or receive calls. Please help

Olawoleluro by Good Citizen / Bon Citoyen
  • 821 Views
  • 16 replies
  • 0 Bravos

Resolved! Public Points

Is it worth signing up for public points? I have a 15$ plan with $2 autopay $1 loyalty discount. With the 5% back that would be 0.75$

Jesse6 by Great Neighbour / Super Voisin
  • 1161 Views
  • 20 replies
  • 1 Bravos

Resolved! Auto-pay Discount

Hi everyone, I have a 15$ monthly plan with auto-pay. Can someone tell me if I'm supposed to get a 1-2$ discount per month, given the auto-pay? Currently, my bill is 17.25$ (after tax). Is this normal? Thank you

TH_Bui by Good Citizen / Bon Citoyen
  • 885 Views
  • 10 replies
  • 0 Bravos

Texts

Cannot send or receive texts 

woolffr5 by Great Neighbour / Super Voisin
  • 213 Views
  • 3 replies
  • 0 Bravos

Resolved! More than 1 number on an accocunt

Hi there, I thought I set up my account so that my daughters are both under my accocunt (3 phone lines on my accocunt) My issue is that my credit card expired and I was only able to access my number to set up the new credit card. I don't see their ph...

LaurieAM by Great Neighbour / Super Voisin
  • 276 Views
  • 3 replies
  • 0 Bravos

Resolved! Chip swap

how do I do a chip swap for an existing phone number? I lost my chip 

MO1123 by Great Neighbour / Super Voisin
  • 322 Views
  • 3 replies
  • 0 Bravos

phone ring

I just switched over to public mobile and now i am not receiving phone calls. It goes straight to my voice mail with out ringing

mrwayne by Great Neighbour / Super Voisin
  • 217 Views
  • 4 replies
  • 0 Bravos

Resolved! how to use voicemail

Hello everyone i am new to public   so i have to askhow do i set up voicemail please thanks

kmcgrath10 by Good Citizen / Bon Citoyen
  • 604 Views
  • 5 replies
  • 0 Bravos

Outgoing calls go to voicemail for certain numbers.

I've seen posts recently. There seems to be a lot of going to voicemail trouble shooting. My problem is I can't call certain numbers. They go straight to their voicemails but other numbers are ok. Everyone can still call me. I've tried everything. Th...

Brookzhang by Great Neighbour / Super Voisin
  • 269 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone records from before Dec 2021

I need phone records from 2021 & 2020. the latest I can get is from Dec 2021, under my account settings. All dates prior are greyed out.  How do I request This? Using the chat feature, I was not able to get a hold of any customer rep for this questio...

angefocus by Great Neighbour / Super Voisin
  • 316 Views
  • 2 replies
  • 0 Bravos

Resolved! sim card gone bad

My wife's sim card appears to have gone bad. It has been flaky for the last couple of months i.e. had to take it out and put in back in a couple of times. Just wondering firstly will PM supply her with a free replacement and secondly, can she retain ...

Canlan54a by Great Citizen / Super Citoyen
  • 481 Views
  • 8 replies
  • 0 Bravos

Resolved! US Roaming Add-On: How to Use

Hello - I'm travelling to the U.S. this weekend and I would like to be able to text and call and use some data while there without it costing me an arm and a leg. I just now bought the $20 dollar US roaming add-on, and I was wondering if there is any...

rvail067 by Great Neighbour / Super Voisin
  • 491 Views
  • 6 replies
  • 1 Bravos

Resolved! Promotion

Hello,I had, not long ago, joined Public Mobile. A day or two after I had signed in, I realized there was a promotion of "2 GB for 12 months". My daughter, who signed a few days later than me, managed to obtain this promotion. This promotion is still...

helenli by Great Neighbour / Super Voisin
  • 697 Views
  • 11 replies
  • 2 Bravos

Resolved! Lost my number, purchased new SIM trying to get my old number back

Hi, is there a chance I can get help with restoring my old number in case it was not taken by someone else? I am trying to register my new SIM card and I only see 6 options with new numbers. I am sure there are more than 6 available options and decid...

driverus by Good Citizen / Bon Citoyen
  • 615 Views
  • 16 replies
  • 0 Bravos

All Calls Straight to Voicemail

I have tried everything I can to allow my phone to receive calls and still everything goes straight to voicemail without my phone ever ringing.I see that many other people are having the same problem. When do you plan on solving this issue? 

KristaJ by Great Neighbour / Super Voisin
  • 668 Views
  • 11 replies
  • 1 Bravos

Was Overcharged on my bill

Would like to speak to someone about my bill. Was overcharged for the month and need to speak to someone.

mpav by Great Neighbour / Super Voisin
  • 344 Views
  • 7 replies
  • 0 Bravos

Referral code

Hello i am looking for referral code if anyone has one to give

slw by Great Neighbour / Super Voisin
  • 530 Views
  • 5 replies
  • 0 Bravos

Resolved! No incoming calls

Since yesterday my phone has not been ringing when I have an incoming call. It is going straight to voicemail. I am able to make outgoing calls. I've tried powering my phone off taking out the sim ect and the issue persists. How do you get someone in...

Ricksamuels by Great Neighbour / Super Voisin
  • 473 Views
  • 4 replies
  • 3 Bravos

Resolved! cannot make or receive calls

The call capabilities of my phone recently stopped! I have not been able to make or receive calls - when I attempt a call the screen reads "calling" but there is no dial tone and my incoming calls immediately go to voicemail. I have unlimited calling...

katie_i by Good Citizen / Bon Citoyen
  • 1376 Views
  • 15 replies
  • 0 Bravos

reactivating my plan

HIMy plan is suspended due to insufficient fund in my balance .I am trying to reactivate my plan by paying the amount due, but the money transaction is not working and gets rejected. Any suggestion? Thank Mehri

mehri by Great Neighbour / Super Voisin
  • 259 Views
  • 4 replies
  • 0 Bravos

Resolved! Using my phone in France

I have the $25 plan.  I also have almost 5 GB of data not used.  I have also 500 minutes of International long distance.Can I use my data in France while not on wifi?  Will there be roaming charges? If so , how can I avoid that?  Can I pay to roam li...

JaniceJS by Good Citizen / Bon Citoyen
  • 741 Views
  • 10 replies
  • 0 Bravos

Resolved! Texting when in the UK

I am wondering if I will be able to use my iPhone 12 to send text messages when I am in the UK or do I need to purchase an add-on before I go. Thank you!

hilafish by Great Neighbour / Super Voisin
  • 272 Views
  • 6 replies
  • 0 Bravos
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