[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HELP PLEASE!!! LOCKED OUT OF MY ACCOUNT
Hi I'm emailing from my husband's account. I am currently locked out of my account so I can't even access the community chat either. I tried resetting my password it says its reset then it tells me its invalid. I'm locked out of my account altogether...
Sim card
My Sim card won't activate
Account
I have two accounts at least I can sign in now, want to summit a ticket and can’t. Email is [email protected] is 368 xxxxxxxxxxxxxxsecond phone is 368 xxxxxxxxxxxxxxxxxif anyone could pass this on to agent (create ticket) would much be ap...
hotspot & tethering activation
i need help on hotspot and tethering activation.
phone service keeps on dropping
I frequently experience loss of service on phone (but not data) inside the service area. I have an iphone 13. I have exchanged sim cards with no difference on either sim.
Resolved! Friend passed away. How can we help him disconnect PM service
Friend passed away and we have now information about his information on PM. How can I help him disconnect the PM service. Thank you for feedback
Resolved! eSIM not activated
I signed up yesterday for a subscription however the eSIM was unable to be activated. I tried using the QR code numerous times however it didn’t work either. I was unable to submit a ticket as well. How can I get an eSIM to be activated?
Resolved! Removed Sim for Vacation Where are my Texts?
I removed my sim card for vacation out of country for fear of getting roaming charges. Now that I'm back I have tried restarting my phone and turning airplane mode on/off but can't retrieve missed texts from this time period. Help please.
Resolved! Caribbean
hi gang, I work for a Canadian airline and am often in the Caribbean. Does public mobile work there and does anyone know of a plan that covers Canada, US Caribbean and Mexico? Thanks
my subscription got canceled
i bought 3 sims. i made 3 plans.one of the plans/sims stop to work.we cant call or dial from that number.i did authorized payments and they stop to take money and stop our service.i want it to work again plz
Help
How long does it take for an agent to reply?
Referral code
Is there anyway to submit your refer a friend code after the new account has been activated. Set up an account for my mom, entered my code but forgot to press submit. Didn’t notice until after account was active.
Need to speak to agent
Need to make a payment
RIGERS 65 year old customers
ROGERS now offering new plans for those 65 years old .Will PM plans see a change too?
LTE Calls turned off.
A family member is in the states (with a US plan) and they got a popup that said that LTE calls has been disabled on their account and when trying to call them calls go straight to voicemail. Why does this happen?
i can't call out only receive text and incoming call
i can't call out only receive text and incoming call. Please check for me
Resolved! Got the wrong plan...
I just joined Public Mobile and wanted the following plan: $34 for 50GB at 5G Speed, with unlimited data at reduced speed past 50GB.But I made a mistake... and got the following plan: $29 for 20GB at 4G Speed. I really wanted the first plan and not t...
Resolved! Did not receive SMS confirmation to port out number
I am trying to port my number from Public mobile to Freedom. I called Freedom to initiate the port, gave them my Public account number, the phone number I want to port, and my address.They said I should receive an SMS confirmation from Public on the ...
Stolen Phone Help!!!
My sisters phone was stolen. In order to access her PM account- it sends a verification to her phone. However she is also locked out of her email for the same reason. So she can’t send verification code to email either. All accounts sending verific...
Missing rewards
Missing my referral reward
US Add on
Good Evening,I am in Florida and have purchased the US Text / Data for $15.00 and it is not working. I urgently need my phone number to work as I am expecting important calls I have been also double charge for these add ons in January and in Decem...
My subscription didn’t activate
Hello. I was going through the process of activating my subscription and I did not know that you can’t do it while the SIM is in my phone. Now I can’t activate my subscription. Can I reset the process?
I got charged 2 times. I NEED A REFUND
I had an account with a separate device and it is completely damaged. I’m not able to access it hence why I created a different email because I don’t remember the password now I just paid for a new eSIM and plan and I got charged two times on my acco...
Rogers port problem
Came over from Rogers a couple weeks ago, all seemed fine until I got a text from Public today stating they could not port over my old number and they have assigned a temp new number. The msg gave a link to some instructions but it is a dead link. An...
As an existing customer, can I switch my plan to $ 24 .00 / MONTH for 4G data plan?
As an existing customer, can I switch my plan to $ 24 .00 / MONTH at 4 GB Data at 4G Speed?
Lost my sim, can’t deactivate my sim
Hi I lost my sim at home couple of months ago and I am unable to log in to my public mobile self serve account due to the new account log in thing. I try to sign in but it would send the code to my public mobile number which I don’t have access to. i...
payment
I can't pay my subscription, does anyone know what's happening?
