Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I was wondering if it was possible to change the plan renewal date so it resets on the 1st of every month. Has anyone done this? Thanks Jerome
Hi Everybody, I'm wondering if it is possible to change my active 3G plan to a 4G plan? It looks like the option was a possibility in the past?...if so, will it be possible again? Thanks in advance for any help!
I'm trying to make a payment with a credit card that I update on my profile to resume my service, but no luck so far.
My talk and text works and my data has always worked and now it just doesnt. I tried restarting the phone, all that stuff. And the fact that there is NO CUSTOMER SERVICE and only a chatbot and then us supposed to talk amongst ourselves is sickening. ...
How can I add my son' self phone sim card to my account so I can pay his monthly fee? Hi is at public mobile as well.
Hello all, I'm (trying really hard to be) returning to Public Mobile after 5 years. It seems I made a mistake when activating in that I logged the port request immediately rather than getting a number first and then porting, but in any case, here I ...
My dad has a prepaid flip phone from Virgin Mobile. I want to switch him to a smart phone and transfer to Public Mobile plan. Do I need to buy a new SIM card from Public Mobile? Is the SIM card in the flip phone the same as the one smart phone woul...
how do I cancel my cell
i added 300min international calls and its not working
Hi there, I am having difficulty updating my payment information since there is new website. I am trying everyday but its giving me same error." Sorry we didn't find what you were looking for" error 404.
Hi,I lost my phone a month ago. The phone was activated with public mobile. After noticing that I lost it, I canceled my plan. I got a new phone and got a new SIM card. I tried to transfer my old number but couldn't since I don't have my old SIM car...
I have been out of the country for the last months, and paying for the $35/month plan despite not being able to use my phone number at all. I just logged on to change to the basic plan and took a look at my call history for the last 90 days (the max ...
Hi, I removed Autopay but still got billed for the next cycle. I have not used the plan since last cycle. Can payment be refunded?
When called it says I'm not set up to receive phone calls. And if I go into supplementary services this is the error I get.
The plan that I have has US & Canada unlimited calling however, I cannot call to Canada from the US? Any solutions?
by law the carrier does this for free not spam but the law
removed spam
How will I know if my number port is successful?
Does anyone have any idea why I receive some MMS but others "time out" or I receive a message saying " can't get MMS not connected to the network "... But I am connected, my data is turned on. It seems to only happen to MMS sent by one of my daughter...
Hi I am new to public activated my SIM card an hour ago and my new number is not working.How long do I have to wait before my phone number will work??
@I have a sim card that was already activated but I don't know the 4 digit password how do I find out what it is ?????
If I have international minutes in my account, can I use them to call home if I'm in Ireland.
I purchased a refurbished phone and it won't last a few hours and it is dead , I cant make or receive calls either, I want a refund how do I do that. Or do I call my credit card com
Hi, One of our son's will be doing an exchange term with a US university beginning soon, and will be away for 5 months. During this time he won't be using his PM phone account. He's been with PM for a number of years, so we don't wish to forfeit his ...
Recently had phone number changed with a PM Moderator and the phone worked for awhile and now I have no service.Also can you please verify my telephone number which should be xxxxxxxxxxxx. Thank you.
The email which is used to register is not working anymore and now I have to pay the bill. But they are continuously send codes to that email to verify. Please help me with this problem . Thanks
I got a referral completed and my referral asked if it went through 10 days ago .. the agent advised that it went through 11 days ago and it would take 2 days for it to show .. i still havn't seen it on my account yet .. can anyone help?
I got a new plan two days ago. I paid $60. It includes unlimited talk and text in North America and 10 Gb of data. Today, is telling me I have used all minutes !! And I have not even called outside
need to pay to my account
Hi, I didn't end up using all my 1gig US data, but I had also bought 500mb so that is unused. Don't suppose I can return it?
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