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Over charged

lakings44
Great Neighbour / Super Voisin

When I was making my payment it froze and charged me twice. Like to get the one payment back 

 

3 REPLIES 3

lakings44
Great Neighbour / Super Voisin

I don't want to leave it till next time. I would like it back 

 

Jb456
Mayor / Maire

Is the second payment in your available balance? 

 

It is typically advised to simply keep the funds in your account and use it for your next payment as it could take several weeks for PM to issue you a refund. By that time your next payment would be due.

 

If you really want a refund and were charged twice you have to contact moderator.

 

Simon.JPG

 or private message at link below

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

JoyLuck
Mayor / Maire

@lakings44 

 

Check self service to see if the extra payment is sitting in Available Funds. You can then leave it there for the next renewal.

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