My phone bill

[Riya123]

   I paid for my phone bill but is not working 

[esjliv]

@Riya123 

When you say "it is not working" do you mean your phone, or are you seeing these messages on your account and you cannot change the messages to Active status...is your renewal tomorrow?

Do you still have services working? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew.

So, if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds, manually, to your owing amount or more, through SELF SERVE (or by calling 611 if you have a card registered), then select to reactivate/resume services if it does not automatically do so.

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

Methods to contact the Customer Support Agents (CSA): https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[darlicious]

@Riya123 

If the amount in your available funds equals or exceeds your plan amount then go to the plans or usage page and click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate but your overview page may not update your account status right away. You can confirm your renewal by checking your transaction history for your 30 DAY PLAN...$10 charge and your 100 MINUTES or DATA AT 3G SPEED charge with today's date. Log ou and reboot if necessary.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here 

Or if you prefer or cannot submit a support ticket you may send a private message : Click here 

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

[hTideGnow]

HI @Riya123   Maybe your fund you paid still at Available Fund and not being used to reactivate the plan?

Go to the Transaction History page in My Account, you can confirm if you paid successfully and if it was used to pay for the new cycle.  If you are not sure, post a screenshot of the transaction history

[dabr]

@Riya123   Log into your account and see if your payment went through, otherwise if you see Reactivate option (top right of page) then try clicking that a few times to push your payment and log out and reboot phone.  You may need to select the Payment tab and make a manual payment of Amount Due or Other if Reactivate option doesn't work.

[fujiyama]

Can you give us more info? Log in to your Self Serve account and check on the account status and available balance, what do they say? 

Oh and resetting your phone might also help.

[hairbag1]

Restart phone ?

Dial 611 to get status of account.

[Meow]

How did you pay your bill?

Was your account suspended?