Cellular Data isn’t working

[Butterfly]

Same issue, "not registered on the network"  any ideas?

[Butterfly]

I reset my network settings and it now works. Thanks for the suggestions. 

[softech]

@Butterfly   Did you try to put your PM SIM in another phone to see if it work?

Did you check if your phone is blacklisted as suggested by @computergeek541 

If you phone is clean and putting the PM sim in another phone makes no difference, you might want to open ticket with PM support for further investigation:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Butterfly]

I restarted my phone,  changed Sim card,  still nothing.  Started this afternoon.

[computergeek541 · Accepted solution]

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@Butterfly wrote:

Same issue, "not registered on the network"  any ideas?

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That wouldn't be a data issue specifically. For some reason, you're not connected to the network.  How long has this been going on for?   I would first restarting your phone (if you haven't arleady) and also going to www.deviceheck.ca to look up your device's IMEI.